Noah Reed | Page 16

I wouldn't recommend going for state inspection. Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right fron Last year, they just changed the oil and didn't inspect wheels and break conditions. Had they did it, I would have saved at least $800. Right front door lock system motor was broken while the vehicle was in warranty and I mentioned this them in the visits, they just ignored it, but when I took the vehicle in the last visit, they mentioned that it is broken and is out of warranty and I had to pay at least $450 to get it replaced. I do get manager discount, but what is the use of it? VW Jetta service is pricy too when it is equivalent to Corolla daily commuter vehicle. More

by abedali Verified Customer Verified Customer

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Misdiagnosis a lot of problems and still charges you. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. More

by DAJEFF64 Verified Customer Verified Customer

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Noah is the best! So easy to work with him! He is very professional and a gentleman. So easy to work with him! He is very professional and a gentleman. More

by jojoz4167 Verified Customer Verified Customer

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Noah was great at keeping in touch and promptly getting back to us with any questions we had. We had a great experience. back to us with any questions we had. We had a great experience. More

by D.HOGARTY Verified Customer Verified Customer

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Customer service was excellent. Provided all necessary details and timely. I will be back soon. Provided all necessary details and timely. I will be back soon. More

by mlandman06 Verified Customer Verified Customer

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GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD More

by Kumo Verified Customer Verified Customer

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Noah has always been extremely supportive in any contact that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. More

by MAURICELARREA Verified Customer Verified Customer

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I always get great service at Smithtown VW. Everything is explained and done on time. Everything is explained and done on time. More

by ai322 Verified Customer Verified Customer

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I only take my car here because it’s the closest Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to se Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to see why the check engine light was on. I didn’t receive a call until 3:30pm to say they do not have the part they need and it is back ordered so I can pick my car up but it is not repaired. So I was without my car for an entire day just for them to say it is not fixed and they are unsure when it can be. Which also means I will need to be inconvenienced another 1-2 days for them to work on my car another day. I’ve taken my car there multiple times in the past few months, the first time was for faulty key fobs and that issue is still unresolved, I waited there for 3 hours just to have one key battery replaced and I am still getting notifications on my car for “faulty key fob”. They don’t care about repairs they just want to try to sell you additional maintenance. More

by Loj Verified Customer Verified Customer

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Noah is a gentleman. Very helpful thru out the whole service process. I highly recommend them Very helpful thru out the whole service process. I highly recommend them More

by Ex bronco owner Verified Customer Verified Customer

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