Prompt efficient service with Noah he is very
knowledgeable on what needs to be done and is just very pleasant and nice person to speak to
knowledgeable on what needs to be done and is just very pleasant and nice person to speak to
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by ELVISFAN968
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Smithtown Volkswagen responded
We appreciate the time you took to share your experience with us! We're pleased to hear about your positive experience and we look forward to seeing you again soon!
It seems to me that the entire service staff has changed
and is inexperienced. The secretaries weren’t very helpful, communication between the staff and customer was poor and the mechanics I met seemed just
and is inexperienced. The secretaries weren’t very helpful, communication between the staff and customer was poor and the mechanics I met seemed just out of school. They even forgot to put the engine cover back on my car, then when I came back to have them put it back on, they couldn’t find it.
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by CARLYREB
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nick Weiner
Aug 08, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your feedback. I understand your concerns regarding the changes in our service staff and the issues you experienced with communication and service.
We take your comments seriously and are working to address these areas to improve our overall service quality. Your experience is important to us, and we are committed to enhancing our processes.
Please feel free to reach out to our dealership directly if you would like to discuss this further or if there’s anything specific we can do to assist you.
Always consistent with a positive result whenever my car
needs service, I will always use Smithtown VW
needs service, I will always use Smithtown VW
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by WILLIAMSVERONA25
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Noah is always professional, he’s an excellent rep he remembers my name and in customer service world that’s key to any customer. He ensures that my car gets serviced in a timely manner, special thanks to Jasmine hope I got her name right.
Aug 01, 2024 -
Smithtown Volkswagen responded
Thank you for your continued trust and kind words. We’re thrilled to hear that you consistently receive positive results from our service and that you choose Smithtown VW for your car’s needs.
Your loyalty is greatly appreciated, and we look forward to serving you in the future. If you have any further needs or feedback, please don’t hesitate to let us know.
I was provided with a quick and convenient service, on my
terms. Friendly helpfull staff
terms. Friendly helpfull staff
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by NICKBROWNN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris my service technician was awesome as well!
Aug 01, 2024 -
Smithtown Volkswagen responded
Thank you for your positive feedback! We're delighted to hear that you found our service quick, convenient, and tailored to your needs. It's great to know that our staff were friendly and helpful.
Your satisfaction is important to us, and we appreciate your kind words. Should you need any further assistance or have any additional feedback, please don’t hesitate to reach out.
Fast easy service.
Always nice. Quick check in. Would reccomend. I purchased my car from Huntington vw but smithtown is close to my house. Convienient
Always nice. Quick check in. Would reccomend. I purchased my car from Huntington vw but smithtown is close to my house. Convienient
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by MANDALA05
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for your feedback. We're delighted to hear that you experienced fast and efficient service with us. It's great to know that our friendly staff and quick check-in process met your expectations. We're also pleased to hear that our location's convenience adds value to your experience. Your recommendation means a lot to us. If you have any further needs or questions, please don't hesitate to reach out.
Great service and repair performed in a timely manner!
I would recommend this service center.
I would recommend this service center.
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by thomasykhui
Verified Customer
Verified Customer
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for your positive feedback. We’re thrilled to hear that you were satisfied with the service and repairs we provided, and that they were completed in a timely manner. Your recommendation is greatly appreciated. Should you need any further assistance, please feel free to contact us.
I bought my vehicle from Smithtown Volkswagen and they
have serviced my Passat ever since. This time I brought it in for the 40 thousand mile service, which includes the minor, standard, and extended serv
have serviced my Passat ever since. This time I brought it in for the 40 thousand mile service, which includes the minor, standard, and extended service where they check and service everything, and also change the spark plugs.
Even though there are two VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service because of the professional way I am treated by the staff. I drive the approximate 100 miles back and forth because their customer service is far and beyond what I have experienced with any other car dealer.
I was able to schedule my service visit easily, and I received a text and email confirmation as well as a reminder. Once I arrived my service advisor Noah took the time to understand my vehicle and write up what needed to be performed at this visit. Additionally, during my visit, the mechanic Evan who was working on my car came out and explained clearly what was being done to my vehicle and his professionalism and expert knowledge gave me the added assurance that everything was done correctly.
The dealership is under new ownership, but the new owners and management of Smithtown Volkswagen should be made aware of the expert and professional way I was treated by their employees and their employees should be noticed for a job well done.
While there, my salesman from years ago, Adam, greeted me and he went out of his way to inquire if everything is Ok. Adam informed me on what's new and available on the showroom floor, and even though he knew I was not ready to purchase a new vehicle, I appreciated the time he took to show me what was new and to explain finance options available.
Once again, the fact I drive all those extra miles is because I trust my vehicle and mine and my family's safety to Smithtown Volkswagen, and that simple fact says more than anything I can write.
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by legalese4u
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to share your experience with Smithtown Volkswagen. We are thrilled to hear that our team’s dedication to providing exceptional service has earned your trust and loyalty.
We appreciate you detailing your recent service visit for the 40,000-mile check-up. It’s wonderful to know that the ease of scheduling, thorough communication, and the professionalism demonstrated by Noah and Evan contributed to a positive experience. Your feedback about the high level of service, even under new ownership, is greatly valued and will be shared with the team.
It’s also encouraging to hear that Adam’s effort to stay in touch and provide updates on new vehicles and financing options added to your positive experience. Your continued trust in us, despite the distance, is the highest compliment we could receive.
Thank you once again for your kind words and for choosing Smithtown Volkswagen. We look forward to serving you and your family for many miles to come. If you have any further needs or questions, please don’t hesitate to reach out.
at first was not too impressed.
after i spoke to noah i felt more comforatsble. noah was very helpful
after i spoke to noah i felt more comforatsble. noah was very helpful
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by john@zollolaw.com
Verified Customer
Verified Customer
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for your feedback. We're glad to hear that Noah was able to assist you effectively and help you feel more comfortable. If you have any additional questions or need further assistance, please don’t hesitate to reach out.
Noah took such good care of me.
He was professional, kind and considerate.
Great service!
He was professional, kind and considerate.
Great service!
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by patriciamundinger
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to leave us this five-star review, Patricia! We appreciate your kind words and look forward to seeing you again soon!
Noah was incredibly professional and had my best interest
in mind. Thank you for your great customer service!
in mind. Thank you for your great customer service!
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by Rachel
Verified Customer
Verified Customer
Service Price Transparency
Jul 23, 2024 -
Smithtown Volkswagen responded
Thank you for taking the time to leave us this five-star review, Rachel! We appreciate your kind words regarding Noah and we look forward to seeing you again soon!
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