Nolan Borgsmiller

I walked in knowing what I wanted and Nolan made it happen! Made sure that everything was in order and gave a great price and affordable monthly payout with a brand new Dodge Charger scat pack. happen! Made sure that everything was in order and gave a great price and affordable monthly payout with a brand new Dodge Charger scat pack. More

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Worst experience ever! Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us th Wrote a review 2/29/24, but apparently they don't show the bad reviews. Purchased '23 Jeep Rubicon on 1/31/24. Salesman & Finance manager told us there was upcoming rebate available of $1000-$1500 but didn't know amount yet. They would know the next week (#1 lie). Anyone dealing with Napleton Jeep be aware of all the fine print charges on your paperwork. Made the purchase on 1/31/24, but all paperwork wasn't completed until 2/3/24. Went back to meet with finance manager, Dan, (no longer works there), just handed papers to us and didn't have enough time to go over any this as he was breaking in a new man. At our home we reviewed all the sales papers. Found they tacked on charges that we were not aware of; vehicle service contract worth $3999., a Tire & Wheel warranty for $999., Key replacement warranty $499., OPTIONAL GAP contract $1200. Total amount of extra charges $6697.00. Finance dept. (Dan) filed our loan with their finance company and we could have gotten loan for much less interest but were not given an option. With these added charges we of course be paying more interest on our total loan. (somewhere in that fine print the dealership gets kick back of interest). We immediately called dealership, spoke with salesman & Dan that these charges have to be taken off. Now they don't just give you a check, but all this has to be taken off the loan amount. We agree with this but it took until 2/29 for credit to show up. We've asked several times about the "rebate", well there was none!!! In their dealership wording says they take the time to explain all the details", "and get the best deal possible". We love the Jeep Rubicon that we purchased, but not the way the dealership handled our sale. After several complaints we were told by a new Financial Services Director, Joseph, that he went thru our file and would be "giving us 3 furnished oil changes" to make up for the wrong related info. Well that hasn't happened either, and Joseph is no longer working there. Now we've been promised 2 free oil changes. Wait and see what happens here and what type of service we get. More

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Great experience with my salesman Nolan. He went over and above to make me happy with my new c He went over and above to make me happy with my new c More

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Nolan and cowboy David were amazing they both gave me the best experience buying my 2022 ram 1500! the best experience buying my 2022 ram 1500! More

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Nolan is always very helpful whenever I have a question or need something in regards to my Jeep Cherokee. or need something in regards to my Jeep Cherokee. More

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Nolan was incredibly kind and took his time to help me out. He wasn’t pushy at all, he listened and heard what I was saying and gave me his input with honestly and integrity. out. He wasn’t pushy at all, he listened and heard what I was saying and gave me his input with honestly and integrity. More

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Nolan Ross was knowledgeable on the Grand Cherokee and walked me through the touchscreen setup. The end-to-end process was great. Outstanding service. walked me through the touchscreen setup. The end-to-end process was great. Outstanding service. More

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My dealership for life customer service was amazing Brandon Biele was such a big help!! Brandon Biele was such a big help!! More

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Nolan Was an amazing salesperson, I really appreciate the time and patience he gave my wife and I. I will definitely be back! time and patience he gave my wife and I. I will definitely be back! More

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Nolan was very helpful with the purchase of my wife’s new toy. He took the time to show me the available features, explaining what they were and how they were used. toy. He took the time to show me the available features, explaining what they were and how they were used. More

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