Norma Ramirez
Norma  Ramirez at Frank Brown Auto and Truck Ranch
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Norma Ramirez

Honda Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

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4.8
16 Reviews

Languages Spoken

Spanish Spanish

4.8

16 Reviews

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16 Reviews of Norma Ramirez

June 15, 2022

Dealership Rating
Employee Rating

Good people, they communicate very well and try to help you out. They are polite and respectful and their place is really clean and welcoming. More

by guille.marmendariz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Botello , Robby

Jun 16, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 24, 2022

Dealership Rating
Employee Rating

Very few cars right now to choose from everywhere so it made it difficult. But Ms Norma Ramírez was very friendly and very patient when We went test driving. She kept my number and contacted me multipl More

by anjaq05
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 25, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

May 20, 2022

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Employee Rating

Had a walk in appointment and they were very fast with the service, but granted it was a Thursday afternoon More

by ad19card
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 24, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 29, 2022

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Employee Rating

Super friendly and it was the easiest the experience for my first time buying a car More

by ashleyynicolee
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
May 02, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

April 23, 2022

Dealership Rating
Employee Rating

Good place to visit and make deals. no pressure in decisions. Lot of different trucks and cars More

by dsbs2006
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Apr 25, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 25, 2022

Dealership Rating
Employee Rating

Very knowledgeable, no rush, not pushy and very helpful. Would always recommend Frank Brown to all my friends and family. More

by maryvasquez68
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Alegria

Mar 28, 2022

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 29, 2021

Dealership Rating
Employee Rating

Great customer service and easy to schedule appointments. My 2 year old came with me, and they were so sweet to him. More

by MKA
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Nov 30, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 10, 2021

Dealership Rating
Employee Rating

Norma helped me and she was such a lovely person. She helped me establish exactly what I wanted. Emilo helped me with the paper work and he was such a great help and all around cool person! More

by michellerose.lomas806
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Emilio

Nov 11, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2021

Dealership Rating
Employee Rating

My sales person Norma Ramirez was great. I told her my leases was ending soon and she went above and beyond to find me a car when basically there were no new cars readily available. More

by aweh
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Nov 08, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 29, 2021

Dealership Rating
Employee Rating

Frank Brown Honda was fairly organized and the buying experience was pretty smooth. Found the car I wanted through CarGurus and saw it in person. Even gave an oil change before giving me the keys. More

by Renee
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jul 29, 2021

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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