Norman Hunt

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

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I did most of the pre-sale leg work via text with JD my sales advisor. He was responsive and thorough. The day we came in to complete the paperwork he had the vehicle already detailed and gassed up. It sales advisor. He was responsive and thorough. The day we came in to complete the paperwork he had the vehicle already detailed and gassed up. It only took an hour and 15 minutes from the time we got there to driving off the lot with our new car. Great experience. More

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Super friendly staff and excellent on time spent at the dealership. The financing part was super easy. dealership. The financing part was super easy. More

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LD was our salesperson and he was attentive and professional. He answered the phone when we called the night before the transaction, so we got him by default. He ensured the car we were calling abo professional. He answered the phone when we called the night before the transaction, so we got him by default. He ensured the car we were calling about was ready for us to drive the next day and honored the quote provided. He did all in his power to make the transaction as smooth as possible. More

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Their dealing was best by Mr Kamil. Highly recommended by us. This was our first visit and we decided to buy from them. Highly recommended by us. This was our first visit and we decided to buy from them. More

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JD was excellent to work with. Very transparent and responsive. Sold at MSRP with no dealer adds. Very transparent and responsive. Sold at MSRP with no dealer adds. More

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Daylon, John Dennis, and Norman were very kind and patient working with me! I was greeted me at the door with no hassle I was able to test drive the car I was interested in and ended up with the payme patient working with me! I was greeted me at the door with no hassle I was able to test drive the car I was interested in and ended up with the payment I was needing for the time frame necessary. I am super content with my purchase and the deal I got! More

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They worked with me to get the car I wanted at the price I wanted. I wanted. More

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Daylan was very efficient, knowledgeable and accommodating. The transaction experience was flawless. Norman explained all the details of financial process and was very helpful in helping me co accommodating. The transaction experience was flawless. Norman explained all the details of financial process and was very helpful in helping me complete the purchase. More

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