Norman Hunter | Page 2

I really appreciate him. He took his time to explain everything. Knowledgeable and onset. Thanks He took his time to explain everything. Knowledgeable and onset. Thanks More

by HBELDITU Verified Customer Verified Customer

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My experience with Mercedes Benz of Beaverton has been an absolute nightmare, characterized by incompetence, poor customer service, and a complete lack of accountability, particularly from their finance mana absolute nightmare, characterized by incompetence, poor customer service, and a complete lack of accountability, particularly from their finance manager, Mejra. I purchased a 2023 SL55 AMG from this dealership, expecting a luxury experience commensurate with the $160,000 price tag. Instead, I've been plagued with issues since day one. Mercedes Benz USA recognized the severity of my problems and sent me a $4,000 voucher as compensation. Sounds good, right? Wrong. The voucher came with a catch: all outstanding recalls must be completed to redeem it. Fair enough, I thought. I brought the car in for one recall, which was supposedly fixed. However, on my way home, I received a call notifying me of yet another recall. Frustrated but hoping for a quick resolution, I returned to the dealership, only to be told that the necessary parts were out of stock with no estimated time of arrival. So much for a timely fix. The real kicker came when I reached out to Mejra, the finance manager, as advised by the local dealer. She assured me she would investigate the issue and get back to me promptly. Two weeks passed with complete silence—no phone call, no email, nothing. It's as if my concerns fell into a black hole of indifference. The $4,000 voucher, meant to compensate for my troubles, is now effectively worthless due to Mercedes Benz of Beaverton's inability to handle their own recalls in a timely manner. Their post-sales customer service is non-existent, leaving customers like me stranded with expensive, defective vehicles and zero support. I've escalated my complaints in an attempt to initiate a buyback, but who knows if that will lead anywhere. At this point, I'm considering contacting the press and sharing my story on social media to warn others about the atrocious treatment I've endured. In conclusion, if you value your sanity and hard-earned money, steer clear of Mercedes Benz of Beaverton. Their luxury image is a facade, hiding a dysfunctional dealership that fails its customers at every turn. More

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Norm was friendly and professional, I walked out very happy and love my new car. happy and love my new car. More

by WNG4 Verified Customer Verified Customer

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Very beautiful facility, very friendly people, very good price and the best customer service. I would recommend to all my friends and family to meet Beaverton Mercedes. price and the best customer service. I would recommend to all my friends and family to meet Beaverton Mercedes. More

by M.Jamil Verified Customer Verified Customer

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Super helpful and great at what they do. I am extremely glad I chose to purchase my vehicle thru this dealership! I am extremely glad I chose to purchase my vehicle thru this dealership! More

by BRENDANRALSTON Verified Customer Verified Customer

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Thanks to Norm for making our trade possible. Yea Norman . Also helpful was financial person. Yea Norman . Also helpful was financial person. More

by KRDAV4446 Verified Customer Verified Customer

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Norm was superb. Understands the customer in every way. He made the difference. Love my new car. Understands the customer in every way. He made the difference. Love my new car. More

by ELEVIN2 Verified Customer Verified Customer

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Nice Friendly Helpful Fair pricing Trustworthy Good reputation in our community Have many cars for selection Good location reputation in our community Have many cars for selection Good location More

by NINH96 Verified Customer Verified Customer

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Everything went smooth Everything went smooth during the process. Not overly pushy. Everything went smooth during the process. Not overly pushy. And three more process. Not overly pushy. Everything went smooth during the process. Not overly pushy. And three more More

by JasonMccann Verified Customer Verified Customer

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No one seemed to care that the car was delivered before being fully checked out, forcing me to immediately make a service appointment to fix problems that should have previously been resolved. I was given being fully checked out, forcing me to immediately make a service appointment to fix problems that should have previously been resolved. I was given the wrong manual and told to look on You Tube for instructions how to operate the car's many features. The general lack of interest in customer satisfaction ruined the entire experience for me. I will never shop there again. More

by FGREEN577 Verified Customer Verified Customer

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