Norman Johnston | Page 13

Our salesman, Norm J. , was extremely patient and helpful. He was very knowledgeable about the features of the different models. We never felt pressured in any way. We had , was extremely patient and helpful. He was very knowledgeable about the features of the different models. We never felt pressured in any way. We had a very pleasant experience at this dealership. More

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Norm was amazing to work with from the first time he picked up my call through my entire buying process and continues to put in extra effort to impress even after my purchase. Wonderful, helpful and ver picked up my call through my entire buying process and continues to put in extra effort to impress even after my purchase. Wonderful, helpful and very patient, Norm made purchasing my new Acura easy and as stress free as possible. I'm happy he's the one that picked up my initial phone call. Very professional and a super nice person! More

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After a great deal of research and deciding on a fair price, I contacted many dealers in the Tampa Bay Area. Despite my after hours email Zack Fier Sales manager immediately responded and later reached o price, I contacted many dealers in the Tampa Bay Area. Despite my after hours email Zack Fier Sales manager immediately responded and later reached out to me. I picked Brand specialist Norman Johnston based on his impeccable Dealer Rater reviews and realized it was well deserved. Without any haggling or strong arming my fair offer was accepted.We drove e 100 miles to Naples to visit this lovely dealership. Very warm and friendly vibe at dealership. Greeted and within minutes I was test driving with Norman, no pressure and he took his time. Upon return he quickly got all paperwork done, contacted my Insurance company to get new car on policy. Zach the Sales manager also stopped by to introduce himself and thank us for our business. Very warm and friendly unlike all past car buying experiences. They gave me an itemized bill with all options to match my out of door pricing and no bogus add ons compared to other dealers in Florida. Final line item charge was few $$ less that my projections. They corrected me about taxes and plate transfer being a few $$ lesser than my numbers. Very refreshing and classy. I was sent to Marianne the F&I manager to handle the payment. Very friendly and great communicator, took her time and did not treat this like a job she had to do but a job she liked to do. She thoroughly explained all add ons and was very clear on the merits of each. No pressure at all and when I politely declined all options there was no battle unlike other dealerships. She stated If I changed my mind to contact her or my local Acura dealer. After the deal was completed. We returned to Norman and he took me to the new RDX and spent a great deal of time patiently explaining all the working of the electronics in the car. He suggested some of his favorite hacks to get things to work better. We were in and out in less than 2 hours for all the above. I left without the usual bitterness after visit a dealership knowing I was given a fair deal and treated very well. I cannot recommend Naples Acura enough. Norman Johnston is such a valuable asset to his dealership. His patience, calm demeanor and thoroughness with many many years experience of car sales helped remove any anxiety and it was well worth the 100 mile one way drive Final analysis Communication 10/10 Honesty and transparency 10/10 Friendliness and warmth 10/10 Lack of pressure/hustling 10/10 More

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This was the easiest car buying experience of my life. My salesman, Norm Johnston, was clear and concise. Everything was in writing upfront and was a breeze to transact upon my arrival. My car was immac My salesman, Norm Johnston, was clear and concise. Everything was in writing upfront and was a breeze to transact upon my arrival. My car was immaculate. My trade-in was processed quickly and my questions were answered to my satisfaction. It was a professional experience from start to finish. More

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Just left Norm Johnston after leasing a new TLX. This will be my fourth lease with Norm and would highly recommend Norm and the Naples Acura dealership. Thanks for a job well done. This will be my fourth lease with Norm and would highly recommend Norm and the Naples Acura dealership. Thanks for a job well done. More

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Norm Johnston is a terrific sales professional that I just had the pleasure to work with. He is a very good listener and works to find a product offering that meets one’s needs without sales pressure. just had the pleasure to work with. He is a very good listener and works to find a product offering that meets one’s needs without sales pressure. I highly recommend Norm and Naples Acura when you are considering purchasing an Acura. More

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I've been buying and leasing Acura cars for 10 years. Norm Johnson has been the salesman for every one of them. Norm knows the cars very well, especially the technical aspects and he spends considerabl Norm Johnson has been the salesman for every one of them. Norm knows the cars very well, especially the technical aspects and he spends considerable time with each customer making sure they have a firm understanding of all the features. More

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We bought two cars here because Norm Johnston is a great salesman and the Service Department is top notch. salesman and the Service Department is top notch. More

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We had such a positive experience purchasing a car at Naples Acura. Norman “Norm” Johnston (Sales Consultant) was a true professional and made the entire process stress-free. Norm was very knowledgeabl Naples Acura. Norman “Norm” Johnston (Sales Consultant) was a true professional and made the entire process stress-free. Norm was very knowledgeable and friendly – making the process of buying a car a true pleasure. The entire Naples Acura team worked very well together, always keeping us informed and answering any questions that we had. Many thanks again Norm for a great car and a wonderful experience – very much appreciated! More

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Very professional staff at Naples Acura. Everyone that I came in contact with were a pleasure to deal with. Everyone that I came in contact with were a pleasure to deal with. More

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