Norman Johnston | Page 77

My wife and I were warmly greeted (in the parking lot!) by a Sales Consultant (Norm Johnston). I asked Norm to check the dealership's records, so that I could speak with the individual with whom I had met by a Sales Consultant (Norm Johnston). I asked Norm to check the dealership's records, so that I could speak with the individual with whom I had met approximately eight months earlier. Just at that moment, that individual exited the showroom. He turned out to be the General Manager (Ross Levy). To my amazement, Ross remembered having met me . . . he even remembered the name of the street where I lived! My wife and I spent a considerable amount of time with Ross discussing our trade and purchase/lease options. We selected a new vehicle and negotiated a very fair price. The following day (Sunday), we dropped off our trade in (a 2007 Acura RDX) and picked up our new vehicle (a 2013 RDX). Norm delivered our new car to us and spent as much time as we wanted going over its features and technology. Throughout this process, and in the days following the sale, both Ross and Norm provided OUTSTANDING CUSTOMER SERVICE . . . perhaps the best that I ever experienced! Based upon my previous service experience (with my '07 RDX) and current sales experience, I would recommend Naples Acura enthusiastically, and without reservation. More

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Let me first say in all my years of buying new vehicles; The Naples Acura manager Ross Levy and Salesperson Norman Johnston were exceptional people to deal with, including the the gentleman who completed th The Naples Acura manager Ross Levy and Salesperson Norman Johnston were exceptional people to deal with, including the the gentleman who completed the financing paperwork (apologize for not remembering his name; he was great)! The buying experience from beginning to end far exceeded all the other dealerships I have ever dealt with. The professionalism and attention to detail were outstanding. I never felt more comfortable with a purchase. Naples Acura truly operates in a “TEAM” environment. I will certainly be passing on my experience to others and look forward to my scheduled service appointment next month. Thank you More

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Very friendly and helpful group of people. Low key but informative. Dealership is not so big that you feel lost in it. Pleasure to deal with. informative. Dealership is not so big that you feel lost in it. Pleasure to deal with. More

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I found a vehicle on AutoTrader that I was interested in and called the phone number listed. I got right through to the salesperson and he was able to answer all of my questions. I later came in for a test and called the phone number listed. I got right through to the salesperson and he was able to answer all of my questions. I later came in for a test drive, and although I liked the car, I wanted to shop around to other dealers as well. There was no pressure from the dealer to stay or come back, and they were very friendly. I ended up buying the car and it has been great so far! I would definitely reccommend Naples Acura to a friend looking to buy a vehicle. More

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Wonderful experienced in buying my first Acura rdx. Professional staff with attention to details and offered easy, fast financing. Great rates! Fully explained our new car technology system. Professional staff with attention to details and offered easy, fast financing. Great rates! Fully explained our new car technology system. More

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I have purchased numerous cars and that was the best car buying experience I have ever have..... Quick and efficient. The staff was friendly and not over bearing buying experience I have ever have..... Quick and efficient. The staff was friendly and not over bearing More

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Norm Johnston, Ron Levy were great to deal with. Highly recommended! Met me at the airport to deliver. 2012 Acura MDX Advance. Naples, Florida. jamie Grant recommended! Met me at the airport to deliver. 2012 Acura MDX Advance. Naples, Florida. jamie Grant More

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I had a great experience while at Naples Acura to purchase my 2007 Acura RL. The salesmen, Norman Johnston, was great - informative, no pressure and very accommodating to my schedule. The General Man purchase my 2007 Acura RL. The salesmen, Norman Johnston, was great - informative, no pressure and very accommodating to my schedule. The General Manager, Ross Levy, was also great to work with, found me some competitive financing and was also attentive to my needs. I hope to resolve a service matter that the car needs tomorrow and I know used cars are not new but it was a Certified Acura and Ross Levy has assured me that they will take care of it and I am sure that they will. Their entire staff has been great to work with. I can honestly recommend Naples Acura and look forward to another purchase in the years to come. This is my first Acura and surely not my last. Thank you! More

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The entire dealership, especially our salesperson, Norman Johnston went out of their way to make the purchase of our New Acura RDX a very pleasant experience. This is the 5th Acura that I have purchased (th Johnston went out of their way to make the purchase of our New Acura RDX a very pleasant experience. This is the 5th Acura that I have purchased (the first from Naples Acura) and it was the easiest and most pleasant car buying experience I have had. I will not hesitate to recommend Norm and Naples Acura to friends and family, and I will definately return to purchase my next car. More

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I like the overall scale of this dealership....not so mega-huge that you get lost in the shuffle and yet large enough to offer good inventory and sales/vehicle service. My salesperson was Norm Johnston a mega-huge that you get lost in the shuffle and yet large enough to offer good inventory and sales/vehicle service. My salesperson was Norm Johnston and he offered many years of experience in the sale of higher-end cars. His style is "consultative", no pressure tactics, just relaxed and helpful. He makes the buying process (which is never really very much fun, right?) as good as it can be. On a side note: Ross Levy,the general manager,went out of his way to provide us with some very helpful personalized info & advice about an "upside-down" lease problem our son was having with a different make of car and in another city. We were quite impressed with the amount of non-selling time he spent with us on this issue, even before we had made any purchase. Early routine service experiences with one of their newer young techs, Gordon Bennett, has also been quite pleasant-- he seems to really want to make sure that his customer leaves happy. Summary? Any dealer can sell cars, but this organization does a lot more than push hardware...their staff and attitude made the difference for us! More

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