Octavio Hernandez | Page 5

Great purchase from start to finish. Total time was about an hour including test drive and finance. Awesome team!! about an hour including test drive and finance. Awesome team!! More

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Friendly service, clean showroom, generally quick service . Not a great selection of vehicles at the moment, but they worked hard to help find me a vehicle. . Not a great selection of vehicles at the moment, but they worked hard to help find me a vehicle. More

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Update to this saga: 08/11/2021:Ford Corporate and the Update to this saga: 08/11/2021: Ford Corporate and the Skyline Ford Body Shop team worked together to cover the repair fully. Skyline Sales steppe Update to this saga: 08/11/2021: Ford Corporate and the Skyline Ford Body Shop team worked together to cover the repair fully. Skyline Sales stepped up and paid the $300 difference and got our vehicle restored. I have to say, I'm impressed with job Ford did on our vehicle. The paint is flawless. Ford Corporate also offered us an extended warranty just in case. This is a HUGE worry lifted off our shoulders. Thank you, Ford for being a good corporate citizen and making good on the product. This is important. Folks, don't be afraid to advocate for yourself and your family. I do believe that our local dealer does want to do right by their loyal customers. Sometimes it just takes some communication and expression of honest feelings to get the job done. our faith is restored. -- a Ford family. --------------------- Update to this saga: 07/19/2021: The General Manager of Skyline and Ford Corporate have agreed to help our family with the defect, repaint the areas that are shedding paint, at no cost to our family. We use this vehicle as our disabled son's primary transport and we hoped it would last for years. At the rate the paint was falling we would've been lucky to have it not rust before we finished paying it off. We are so relieved that we got some help after self-advocacy. Our shop appointment is set for the end of the month. I am again, cautiously optimistic and my faith in our local dealership has been somewhat restored. It was disheartening that we had to essentially ague about this when all we did was give our dealer almost $30,000. Our sincere hope is that the repair is done well. The Shop Manager has been super helpful, honest, and kind. He understands (as do we) the situation that we are ALL in because of what the EPA puts car manufacturers through: They EPA forces them to make changes to how they do their job mid-stream and essentially CREATE defects where previously none existed -- and have no culpability whatsoever. Now there's all this bad blood between the manufacturers, dealers, and buyers...do the research this problem is everywhere, multiple years, multiple models. It is unfair to everyone in this equation -- no exceptions. I will update this review after the paint job and let everyone know how it went. ---------------------------- BUYER BEWARE!!! I've lost count of how many Fords I've owned. Sadly, we -- After more than 35 years of loyal patronage are done with Ford products. There is a well-documented issue with the paint on their Ford Escape that is causing the finish to literally fall off their vehicles. Google this defect and you will find THOUSANDS of consumers who've been fleeced by Ford on this. Our Escape has only 33K miles and about 40 months of ownership. We asked our dealer for support in helping cover the cost of the repainting the areas where paint has fallen off and they walked away. NEVER, EVER, EVER, NEVER expect this dealership or their staff to stand behind you as a customer or the products they sell -- after selling you a vehicle KNOWING there is a well- documented defect present. This is absolutely tragic. I have been loyal to Ford since I bought my first Ford as a teenager right out of high school. Never, ever again. If your "Ford Family" is willing to sell products through lies of omission what else is wrong with their products? What else have they not told you? When will you learn of the defect? Just a few weeks after their warranty is done. How very, very sad. Buyer Beware. More

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My experience with Skyline Ford was amazing. Korey Miller, as well as the entire team, were helpful and accommodating from the beginning to the end! Thank you for an outstanding buying experience! The Miller, as well as the entire team, were helpful and accommodating from the beginning to the end! Thank you for an outstanding buying experience! They facilitated my trade in and made it possible for me to get into a brand new, beautiful Ford Edge Titanium. I love it!! It is perfect! More

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Octavio and his team were Amazing! They treated me very good and got me into the truck of my dreams. I couldn't be happier! Beau good and got me into the truck of my dreams. I couldn't be happier! Beau More

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Julian and his team were Amazing! They treated me exceptionally well. Without a doubt, best car buying experience I've been a part of. Beau exceptionally well. Without a doubt, best car buying experience I've been a part of. Beau More

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We had a wonderful experience with Skyline Ford. It was quick, easy and zero hassle and we will definitely buy our future vehicles from them quick, easy and zero hassle and we will definitely buy our future vehicles from them More

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Excellent service. Best car dealings ever. Jeremy knew what he was talking about and was a very genuine person, not some robot. We enjoyed the experience very much. what he was talking about and was a very genuine person, not some robot. We enjoyed the experience very much. More

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Working with Skyline was so easy! Car buying the way it should be! Specifically, thanks to Octavio and Juan for getting me truck to me in a timely manner. should be! Specifically, thanks to Octavio and Juan for getting me truck to me in a timely manner. More

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Beware of this Dealership this is the worst place I have ever taken my vehicle it’s been one fiasco after another I scheduled to have my brakes and 30,000 mile service done After sitting there for 3 hou ever taken my vehicle it’s been one fiasco after another I scheduled to have my brakes and 30,000 mile service done After sitting there for 3 hours I was informed they didn’t get to my brakes were not done and that it would have to wait until next service Less than 30 days later my brakes were metal to metal. Let me mention I drive a 2018 F 350 Platinum fully loaded that cost 115,000 dollars Was told that I would have to wait for a week to get scheduled to fix them This is my work truck that i use everyday so after getting them to finally realize that I couldn’t wait a week I was scheduled to go to there Kiaser location I was told to be there a 7 am At 845 I was approached by the Manager who informed me that I needed Brakes And that the service team just got in and they would be getting started on it Ok At this point I hav been sitting there almost 2 hours 3.5 hours later I finally get my truck back So now I take my truck in for my next service YOU CAN BET NOT YO THIS INCOMPETENT DEALERSHIP I took it to Vancouver fod only to find out that SKYLINE marked on my work ticket that they completed many items on the list and didn’t actually accomplish them At this point I am having that investigated since after taking to the Gm who is a real piece of work !!!!! I am under the impression that they do it to all of there service customers and this is normal practice Also I had 3safty recalls on my vehicle and they didn’t bother to even mention that to me If you have service done here check for safety recalls on your vehicle according to the GM THEY DONT LOOK THEM UP !!! So I asked him about the service papers I gave in my hand showing that they did the service when they did not and was told that OH !! We didn’t do the services. I said ok fine please call Vancouver Ford and let them know so I can get my service done he said I DOVV BIG T HAVE TIME HAVE THEM CALL SERVICE. WHUCH THEY DID AND THEY NEVER GOT A CALL BACK That’s another thing this location DOES NOT CALL YOU BACK NO MATTER HIW MANY TIMES YOU CALL the incompetence runs thru the whole dealership So I gave an honest review of how I was treated and the service manager calls me and attempt to bully me into changing it the surprises never stop So beware DO NOT TAKE UOUR VEHICLE HERE AND BE VERY CAUTIOUS IF YOU BUY ANYTHING FROM THERE LOCATIONS More

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