Oganes Tovmasyan | Page 12

Beware I inquired on a 2015 Passat that I had previously owned, but had sold back to VW during the buyback due to the emissions cheat. I had loved this car a I inquired on a 2015 Passat that I had previously owned, but had sold back to VW during the buyback due to the emissions cheat. I had loved this car and was very excited when we found it for sale again, but I’m in MN and the car made its way to Silver Star Motors in Ohio. We had called and they confirmed the car was still available. They took all of my husbands information to get approval for a loan, since we were 12 hours away one way, we wanted to have approval and the loan/paperwork confirmed before flying out to get the car. They ran my husbands credit, called us back to advise us we were approved. Even gave us the cost of what our monthly payment would be and the details of the loan (length, gap coverage etc). He said he would email us a PDF file to sign and we heard nothing more. I texted and asked if they emailed the paperwork yet. He called me and said that there were other people there looking at the car. He claims they were there AFTER he ran our application but still gave us loan info and terms but wouldn’t send the paperwork to finalize it because these other people were there. When he called to advise us we were approved, he mentioned a $300 deposit to “hold” the car. But didn’t ask to take payment for me, so that I could secure the car because there were other people there. When I questioned if he would have sold the car even if he had my deposit, he said yes, because the other people were there in person. He continued to argue with me and couldn’t understand why I was upset. You ran our credit, caused a hard pull, gave us loan terms and all we would need to have done is signed the emailed document. This is horrible business and service. So glad I didn’t buy a plane ticket and then get screwed over when I got there. Beware! Very sad I am missing the opportunity to get my car back The dealership continues to use the phrase that the car was available to the public until a deposit was made. I don’t understand how approval for this car wasn’t enough for it to have been secured and why a deposit still had to be given in order to hold it even though we were approved. We were approved BEFORE these people came, but the salesmen refused to send us the papers to sign since there were people there in person. Good luck if you ever do business with this company from out of state. i just don’t get it More

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Professional, friendly, fast, smooth experience Great car buying experience. Oganes was extremely helpful from the start, and made it a smooth process. It was profressional and friendly, and I’d rec Great car buying experience. Oganes was extremely helpful from the start, and made it a smooth process. It was profressional and friendly, and I’d recommend this dealer to anyone. More

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Very helpful Today we were able to finance a car for much less than we thought possible. We ended up having issues with our insurance along the way, and they staye Today we were able to finance a car for much less than we thought possible. We ended up having issues with our insurance along the way, and they stayed open late so we could get everything figured out. Seriously great customer service and extremely patient. Very grateful to have come across them! More

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Looking for a car? Go here! This is the best dealership I have been to. The owner actually knows about the car and is amicable. He really works with you to make sure you get the This is the best dealership I have been to. The owner actually knows about the car and is amicable. He really works with you to make sure you get the best financing plan. If you are looking for a vehicle, you should check them out! More

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Smooth buying experience. They had the best price on a specific car I wanted so I decided to make the 2 hour drive to take a look at it. Emailed lots of questions before I mad They had the best price on a specific car I wanted so I decided to make the 2 hour drive to take a look at it. Emailed lots of questions before I made the drive and received very good and fast answers. Definitely prefer the smaller dealership experience. Oganes was very helpful and was not pushy at all. I will definitely check them out next time I am in the market for a car. It was well worth the drive. More

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Great experience This was my first time getting a car on my own. I was looking around at a lot of places nd silver star had good prices for the type of car I was looki This was my first time getting a car on my own. I was looking around at a lot of places nd silver star had good prices for the type of car I was looking at. They give you straight up answers and dont beat around the bush. They offer great warranty coverage for your purchased new/used car. More

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Extremely satisfied The car i purchased is very reliable and looks good ! The staff was kind, helpful, and willing to work with you! Will be buying all of my cars from th The car i purchased is very reliable and looks good ! The staff was kind, helpful, and willing to work with you! Will be buying all of my cars from them in the future!!! More

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Excellent customer service! Great experience. Oganes worked with us. He was personable and respectful. We never felt pressured. We will definitely tell everyone about our experi Great experience. Oganes worked with us. He was personable and respectful. We never felt pressured. We will definitely tell everyone about our experience and will look to Silver Star for any future needs! More

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Worth the drive! We had an excellent experience with this dealership. TPrior to our arrival, our email queery’s were quickly responded to. After a 2 hour drive to the We had an excellent experience with this dealership. TPrior to our arrival, our email queery’s were quickly responded to. After a 2 hour drive to the dealership, we weren’t sure what to expect. We were politely greeted on arrival, able to test drive the vehicle of our choice right way, and the used vehicle we drove was very clean. The inventory is impressive for the size of the location and we worked with Oganes from start to finish. The whole transaction was smooth and comfortable. We were never pressured and the information we received matched what we found in our own research. I would shop here for another vehicle! More

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Awesome experience. They were very helpful and were willing to fix the one thing that we didn't like to get the deal done. I would recommend checking them out They were very helpful and were willing to fix the one thing that we didn't like to get the deal done. I would recommend checking them out More

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