Okla Ogwudile

We went their on 4/24 to look at 2018 Honda Odyssey and ended up buying it. Unfortunately, we are short of time and they are aware of the time that we have to leave to pick up our kids at school and has t ended up buying it. Unfortunately, we are short of time and they are aware of the time that we have to leave to pick up our kids at school and has to drive an hour. The sales agent OKLA told us just to contact him and bring the vehicle back so they can check and fix some issues that we agreed upon and we will have a loaner car while they are fixing the van. This gave us the assurance to take it home since we were told by our sales agent OKLA as it was approved by the sales manager Steve Martin that we can bring it back and they will fix it. We took picture again of the concerns that we need to be looked at and fix and sent the pictures directly to our sales agent’s cellular phone (4/29/26). He replied “so sorry about that”. Then I replied if I can bring it back that Saturday (May 2, 2026). But I have NOT received a single reply. Not receiving a response from him is unacceptable and unprofessional. Fast forward, my wife called the sales agent on May 1, 2026, fortunately he picked up the phone but was told that he will talk to his service manager and will call her back. My wife told him that she will wait for his call and the agent said “sure, i will call you”. So, did he call back? NO! Unacceptable and unprofessional. Then my wife called him again on May 8, 2026, he hang up and texted “i will call you later”. Did he call back? NO, again! all promises that never ever happen. I txted him and he never reply. Unacceptable and unprofessional. My wife called him not once but twice but he just told my wife I will call you back. We also called the store and they told them our concern and they told us we will forward this to our sales manager and after 2 weeks NO call whatsoever. The incompetency, disrespect, and disregard of these people leaving us hanging here with no assistance or any communication to fix the problem. We came to your store with decency and respect to the people we talked to and now you treat us with disrespect and neglect by NOT responding to our text our NOT calling us back addressing the concerns we have in the first place! I have never seen a level of utmost disrespect these people have towards their customers. We dont want to embarass people or put up a bad review but the owner of Clay Cooley of Volkswagen should be aware of these practices their employees are doing behind his name, legacy and company. Sales Agent Okla and sales manager Steve Martin is an EMBARASSMENT to your company. Mr. Clay Cooley, I know you work really hard to earn the respect and commitment of your customers but what these people did to us was pure intentional and incompetency. I know we are not getting any response from these people anymore but we just want you as the owner to know what is happening to one of your dealership and how they treat their customers wrongfully. We believe the best marketing is through word of mouth and what we experience here was way beyond disappointment and we will share this experience to our family, friends, and social media. We know this is just an easy fix if your employess do their job or have the commitment to help their customers from top to bottom. And should not have resulted to this. To the Clay Cooley family, I know you work really hard to earn and build up your name to be one of the trusted name is car dealership but these bad apples who work for you doesnt share the same commitment, values and mission you have institued in building your company. Have a Blessed Day. More

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Very professional. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. More

by kwb332 Verified Customer Verified Customer

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The people at this dealership are super helpful and friendly, I was able to get the exact car I wanted with zero hassle. friendly, I was able to get the exact car I wanted with zero hassle. More

by DREADEDHOLLOW Verified Customer Verified Customer

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Just made a purchase at Cla Cooley’s in Richardson—such a smooth and positive experience! Friendly service, great selection, and they really take care of their customers. Highly recommend checking them out! smooth and positive experience! Friendly service, great selection, and they really take care of their customers. Highly recommend checking them out! 🌟 More

by blacksix0696 Verified Customer Verified Customer

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Okla went out of his way to make me happy with my purchase. The service department was also very responsive. purchase. The service department was also very responsive. More

by jforman Verified Customer Verified Customer

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Wonderful and awesome people that take care of you and your vehicles and that helfull your vehicles and that helfull More

by bobbysunin Verified Customer Verified Customer

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Sold me a car with existing issues. Blamed it on me for putting the required gas in.told me they fixed it . Thirty minutes after picking it up after being in the service dept for a week Blamed it on me for putting the required gas in.told me they fixed it . Thirty minutes after picking it up after being in the service dept for a week days after purchasing I almost got hit by a truck because the car was not fixed even with the “right “ gas from them. Now no new car and anxiety purchasing another from this experience. Oh and the GM ED HICKS sarcastically states “sorry you almost died” and hangs up in my face . More

by tanasha.clemons Verified Customer Verified Customer

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They took care of a couple of little things that I needed fixed after purchasing. They made the repairs quickly. fixed after purchasing. They made the repairs quickly. More

by cgreco1979 Verified Customer Verified Customer

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she was so on point we love her service and they really help a lot great team help a lot great team More

by delossantosmargie5 Verified Customer Verified Customer

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