Olga Espinosa

The pros Salesman was great. The cons 1. Cars was not ready when it was suppose to be picked up. ( no communication that it wasn't ready ) Suppose be ready and delivered nex The cons 1. Cars was not ready when it was suppose to be picked up. ( no communication that it wasn't ready ) Suppose be ready and delivered next day to me. Was not ready. I Called again late that afternoon and it was ready so I had to make a second trip up there to pick it up. 2. Recall was not done before picking up the vehicle. Was told it would be done before i picked it up . Now i have to do it on my own time also random warning light stated coming on so with in 24 hours of picking up my purchase i was not satisfied with the vehicle so i tried to undo the deal and get my trade in back and was told that's not an option. So then tried to do the 14 day full money back guarantee and they acted like that was normal a thing until I sent them there own web site stating they have a 14 day full money back guarantee. The they send me a offer for less than I payed for the vehicle and again nothing about getting my trade in back. Was going to loss about 1500 and also ttl so a total of about 4-5 GRAND in less than 24 hours. (AGIAIN FULL MONEY BACK GUARANTEE ) Not loss 4-5 thousand dollars 3. Reached out by email to the general manager twice and never got a response or phone call to try and resolve this issue. 4. I am now past the 14 day of purchase so I am now stuck with the vehicle that I am not satisfied with. More

by CHAD.WERTZ Verified Customer Verified Customer

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This was one awesome service Mike Catala was amazing it felt like he was there for me not just for a sale. He got me into a truck I wanted something bigger but this is perfect for me…. Thanks again Mike yo felt like he was there for me not just for a sale. He got me into a truck I wanted something bigger but this is perfect for me…. Thanks again Mike your the best! More

by ANTHONY.JONES2484 Verified Customer Verified Customer

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Salesperson, Matthew Hudson made it easy for us. Excellent customer service! Very Pleased with him. Excellent customer service! Very Pleased with him. More

by NELL.ARANA84 Verified Customer Verified Customer

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Excellent experience from start to finish, big thanks to Steve Meinke for an easy and pleasant process! Steve Meinke for an easy and pleasant process! More

by PAS40 Verified Customer Verified Customer

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Joe and Olga were great. Truck had an issue that the service dept stated they fixed but seemed like they did nothing to it. Truck had an issue that the service dept stated they fixed but seemed like they did nothing to it. More

by JONATHAN@HCWOODCOMPANY.COM Verified Customer Verified Customer

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James clearly understood our needs and greatly helped streamline the process. The customer service offered was outstanding. streamline the process. The customer service offered was outstanding. More

by MPATY7 Verified Customer Verified Customer

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Amazing thank you Amazing thank you Amazing thank you Amazing thank you Amazing thank you Amazing thank you Amazing thank you More

by PATRICK.VINSON Verified Customer Verified Customer

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It took a lot of negotiating, but Mathew and the finance team got me what I wanted for the right price. team got me what I wanted for the right price. More

by DARRELD281 Verified Customer Verified Customer

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Great Transaction. Steve and Olga are awesome. You have quality people on your team! Thank you for making it easy! Steve and Olga are awesome. You have quality people on your team! Thank you for making it easy! More

by CHAD@TOTALPROFLOORING.COM Verified Customer Verified Customer

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The entire team went above and beyond! They really worked this deal for me. Not only did they hold the car for me until I could get there - they worked with me on the numbers - so I could They really worked this deal for me. Not only did they hold the car for me until I could get there - they worked with me on the numbers - so I could get it financed with my own bank. I would refer anyone to Maik Haik - especially the sales team Gerardo and Jesus. Incredibly grateful! More

by LACEE.WILKE Verified Customer Verified Customer

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