Olivia McCarron | Page 2

Walser Toyota responded

Thank you for letting us know your Toyota 4Runner was repaired ahead of schedule and at a lower cost than expected. We’re pleased to hear you were happy with our service. Please reach out if there is anything else we can help with. -Olivia

Walser Toyota responded

Thank you for your feedback and for choosing Walser Toyota. We're glad to hear you enjoyed our facility and found our team pleasant to work with. At the same time, I apologize that the condition of the vehicle did not meet your expectations at delivery. We agree that every vehicle should be presented in a manner that reflects the quality our guests expect from us. Thank you for bringing this to our attention. We will share your comments with our team as we continue to improve our vehicle preparation and delivery processes. If there is anything we can do to improve your experience, please feel free to contact Jordan Retes directly at 949-463-7799. Thank you for your business and enjoy your Toyota. Jordan Retes Senior Sales Manager Walser Toyota

Walser Toyota responded

We’re thrilled you found the Highlander you were looking for and that it met your expectations for condition and price. Olivia enjoyed helping you through the process and appreciates your five-star review. Thank you for choosing Toyota.

Walser Toyota responded

Thank you for the energetic feedback on your Toyota Tundra service. We’re glad our team could deliver a great experience and earn your five-star rating. Please let us know if we can assist with anything else down the road.

Walser Toyota responded

We’re thrilled to hear how easy your Toyota purchase was and that our team could guide you through every option. We look forward to assisting you again on your next visit.

Walser Toyota responded

Thank you for sharing your feedback. I am sorry to hear about your experience and understand your frustration. We take concerns like this seriously and would appreciate the opportunity to review what occurred during your visit. Our goal is always to provide quality service and clear communication, and it sounds like we may have fallen short of your expectations. Please contact Brian directly at 952-641-6056 so we can better understand the situation, review the details with our team, and discuss the best path forward. Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns. Brian Walser Toyota

Walser Toyota responded

We appreciate you sharing how professional and responsive our service team was during your recent Toyota service. We’re glad you had an excellent experience and look forward to supporting your Toyota in the future.

Walser Toyota responded

Diana, thank you for sharing your feedback. We apologize for the delays and for the lack of communication and attentiveness during your visit. This is not the level of service we strive to provide, and we understand how frustrating your experience must have been. We'd appreciate the opportunity to learn more and address your concerns. Please contact Brian Rutscher, Service Manager, at 952-242-9041 (call or text) at your convenience. Thank you, Team Walser Toyota

Walser Toyota responded

Thank you for trusting us with your Toyota RAV4 oil changes. We’re pleased knowing our thorough checks and safety focus keep you confident on the road. Olivia appreciates your recommendation and looks forward to your next visit.