Omar Barhoum | Page 2

New in area and have a 2021 Mazda for which I’ve been getting service almost exclusively at my prior Mazda dealership. Took my car for one oil change outside of Mazda and noticed intermittent leaking of getting service almost exclusively at my prior Mazda dealership. Took my car for one oil change outside of Mazda and noticed intermittent leaking of oil about a month later. Needed to find a new Mazda dealership and this was closest to where I lived. It was easy to make an appointment and was greeted with a smile immediately on arrival. They were able to tell me what was likely wrong and confirmed it after looking at car - the prior oil change had not replaced the drain plug properly . Spent a lot of extra time cleaning oil off from the leak my car and gave it a free wash. Even though cleaning the oil took extra time, they didn’t charge me the full service hour and topped off my oil for free. Also recommended routine engine and cabin filter changes but gave me the time to review the photos and recommendations without pressure to complete the service that day. Definitely won’t be getting any of my car serviced outside of Mazda anymore. Will be returning to Wilkins Mazda from now on! More

by Lfalachi Verified Customer Verified Customer

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Very professional and polite. Helpful with everything and seemed to truly care about the services rendered Helpful with everything and seemed to truly care about the services rendered More

by stormbsm Verified Customer Verified Customer

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I was greeted right away and the advisor was kind and helpful. The only thing that I didn’t get was a brief discussion about my vehicle and how my brakes, tires, and the such looked. None of that was sha helpful. The only thing that I didn’t get was a brief discussion about my vehicle and how my brakes, tires, and the such looked. None of that was shared with me. More

by CORRINF Verified Customer Verified Customer

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Service was great came in for a recall they knew exactly what the recall was and was able to provide a speedy recovery what the recall was and was able to provide a speedy recovery More

by NMISKD2 Verified Customer Verified Customer

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Omar Barhoum and Jessica Banta were and are both amazing. They are extremely professional, friendly and efficient. The work done was amazing. They are extremely professional, friendly and efficient. The work done was amazing. More

by AJS Verified Customer Verified Customer

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At my last visit, the service crew were very prompt and thorough. They even fulfilled my extra requests like putting extra air in the tires. Five Stars! thorough. They even fulfilled my extra requests like putting extra air in the tires. Five Stars! More

by MJOSEPHT Verified Customer Verified Customer

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Excellent service and professional people, quick release on my auto , building is designed to dropped it in 5 minutes, no more then 4 hrs to complete service on my auto , building is designed to dropped it in 5 minutes, no more then 4 hrs to complete service More

by MGILES2 Verified Customer Verified Customer

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Josh & Jose are MVP's. ..the customer service level was outstanding and we especially were overly pleased with their prompt assistance and positive demeaner. ..the customer service level was outstanding and we especially were overly pleased with their prompt assistance and positive demeaner. More

by MTPRIVETT Verified Customer Verified Customer

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Always pleasent front desk and helpful. Like the video of the service on a car. Like the video of the service on a car. More

by mtruszkowska03 Verified Customer Verified Customer

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I would have given 5 stars to the dealer but I was disappointed in how long it took to complete the oil change. I had a 10:15am appointment but did not receive the inspection video and request to pro disappointed in how long it took to complete the oil change. I had a 10:15am appointment but did not receive the inspection video and request to proceed with services until 11:10 am. That 55 minutes just to look at the car is unacceptable when someone has an appointment. This work on the oil change did not begin until one hour of my arrival. We left the dealership another 45 minutes after that. One hour forty minutes total time. Omar was very friendly and professional but the time it took to complete the work was out of his control. More

by DCH67CHEVY Verified Customer Verified Customer

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