Omar Barrera

We wIsh I could give City Limits Subaru 5 stars, because every person we have worked with at the dealership has been very kind and pleasant. So they have very good staff! They just need to work on their a every person we have worked with at the dealership has been very kind and pleasant. So they have very good staff! They just need to work on their attention to details and warranty options because time and money are important resources that customers like us cannot afford to lose unnecessarily. When the service department called me in about a week after receiving our custom ordered new car to get the accessories we ordered installed, it turned out they had not actually received all the accessories, so they had to keep it a day longer than expected. That was no big deal, but then when I went to pick up the car, they had installed front seat covers instead of the rear seat covers we had ordered. Now that’s not entirely the service department's fault since it was a different department that ordered the wrong part. But now I have to go back again to get the rear seat covers installed, and I 'haven't had time, so I'm having to cover my backseat with towels to protect it from my dogs for like a month. So that’s been fairly frustrating. What’s worse is that ALL of these accessory issues could have been avoided if our sales rep had placed the order for the vehicle that I had submitted through the national Subaru website to their dealership almost 3 months before we received the car (it was that online submission of an order that led to my first phone call from our sales rep). I guess after we came in and test drove a similar model, our sales rep must have created a whole new order rather than using the one I submitted online because my original order had included EXACTLY the accessories that we wanted, AND it would have cost over $1000 less if the manufacturer had installed these accessories rather than having to come in for multiple service appointments to get them installed at the dealership, AND it would have come with the correct rear seat cover protecting our interior all along, and saving me another day of back and forth to the dealership service department. Another reason we are unhappy with our experience at City Limits Subaru is because, when you place an order for a car and wait almost 3 months for delivery, why do they wait until you've been at the dealership for over 3 hours on the day you're picking it up when you're signing the paperwork to FINALLY present you with extended warranty options? Nobody makes good decisions when they're tired and just want to take their new car home, and then they throw all these EXPENSIVE and confusing warranty options at you. We wound up spending an additional 10% over what we planned to pay for the car!!! When we finally received the detailed paperwork for the warranty, the car rental coverage, among other details, is pathetic. Now we have serious buyer's remorse over the extended warranty. The car we love, but we shouldn't have spent the extra $5K on the paltry warranty coverage. The worst part is they way they wait to throw it at you at the end with no time to seriously consider the options and the substantial additional expense. This is WAY worse than grocery stores putting candy kids' eye level in the checkout lanes, but it's the same basic idea for how they drive their income WAY up at the very end of the sale. We absolutely RESENT this part of the process and think they should give serious buyers more time in advance to weigh their options. Again, if we were writing this review about the people we worked with, it would be 5 stars. The problems at City Limits Subaru are systemic and need to be addressed by upper management. More

by DADLYON Verified Customer Verified Customer

Print

Omar was very professional, knowledgeable and he was excellent with answering questions and with following up. He also knew when to add specific information that was informative in order to help us make excellent with answering questions and with following up. He also knew when to add specific information that was informative in order to help us make our decision to lease a new Subaru. More

by fdiv02 Verified Customer Verified Customer

Print

This place made it easy to buy a car, they had two good choices waiting for me. Everything was easy, from test drive to the end of the paperwork. choices waiting for me. Everything was easy, from test drive to the end of the paperwork. More

by rgmartinez2959 Verified Customer Verified Customer

Print

Extra effort to find the car I wanted. Got loan rate that was attractive. Smart. Professional Got loan rate that was attractive. Smart. Professional More

by robert.frump Verified Customer Verified Customer

Print

The dealership, and our sales representative Omar, were incredible. They listened and were able to get the car that we wanted. Awesome experience! incredible. They listened and were able to get the car that we wanted. Awesome experience! More

by RMILKOVIC Verified Customer Verified Customer

Print

Everybody is very friendly, making the car buying experience a pleasant one. I’d recommend this dealership to anyone experience a pleasant one. I’d recommend this dealership to anyone More

by kathym24 Verified Customer Verified Customer

Print

I had an excellent experience working with Omar Barrera at City Limits Subaru. From the moment we met, Omar took the time to listen to my needs and helped me find the right vehicle without ever making me f at City Limits Subaru. From the moment we met, Omar took the time to listen to my needs and helped me find the right vehicle without ever making me feel pressured. His kind, friendly demeanor and genuine professionalism made the entire process enjoyable. Omar, along with the entire team—including Armando Villa, was incredibly helpful, knowledgeable, and responsive throughout the purchase. They made what is often a stressful experience feel easy and seamless. I highly recommend Omar and the team at City Limits Subaru to anyone looking for a straightforward, honest, and enjoyable car-buying experience. More

by urthsafari Verified Customer Verified Customer

Print

Omar was kind, willing to negotiate and meet me where i’m at. Cobi Ward was also kind at check out. Would do business here again at. Cobi Ward was also kind at check out. Would do business here again More

by carlo Verified Customer Verified Customer

Print

He is awesome. He knows how to sell cars. I think he needs to get a race. He knows how to sell cars. I think he needs to get a race. More

by stephaniezepeda2 Verified Customer Verified Customer

Print

Very good in many ways. Big mix up on signing contract. Car stalls at breaking. Big mix up on signing contract. Car stalls at breaking. More

by erincollins6565 Verified Customer Verified Customer

Print