Orlando Moncayo

have used for past 3 vehicles so have had positive experience in past. have recommended experience in past. have recommended More

by DNELSON81 Verified Customer Verified Customer

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This is a good crew. They gave me a good trade-in value and made the whole transaction relatively painless. They gave me a good trade-in value and made the whole transaction relatively painless. More

by BOB.BURGERMEISTER Verified Customer Verified Customer

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Orlando was an excellent representative to your dealership explaining all of the Paperwork that had to be done to complete the sale. dealership explaining all of the Paperwork that had to be done to complete the sale. More

by DEARHAVEN1130 Verified Customer Verified Customer

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My experience with this dealership was exceptional. Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different t Very efficient and expedited process. They listened to everything I asked for and delivered on it. Very personable staff all around. Very different than other experiences I’ve had at car dealerships. More

by TRISTAN.ROUSE Verified Customer Verified Customer

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No pressure. I don't believe the full inspection was done on the car, though. I was told the car had new tires, but come to find out. There had been a screw in th I don't believe the full inspection was done on the car, though. I was told the car had new tires, but come to find out. There had been a screw in the front tire on the driver's side for quite a while. The head had been driven off of it and I only had the car for a couple of days. I only drove it one day and four days it sat in my garage. There seems to be some rattling coming from the air condition compressor but now I guess it's my problem since I trusted the hundred and sixty point inspection I was told it was getting. More

by EDMANN12003 Verified Customer Verified Customer

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Our salesman was Juan Resendiz and he was wonderful to work with. Would have been 5 stars but due to some mistakes in paperwork in finance, giving 4 stars instead of 5. If ever looking for another vehicl work with. Would have been 5 stars but due to some mistakes in paperwork in finance, giving 4 stars instead of 5. If ever looking for another vehicle, Palmen and Juan would be our choice! More

by SEWERRAT152 Verified Customer Verified Customer

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The whole experience was very nice and even though everyone was thrown in to a different game they reacted professionally and well done. everyone was thrown in to a different game they reacted professionally and well done. More

by MJRIESCH Verified Customer Verified Customer

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Everyone was helpful and patience. We never felt rushed or pushed into anything. Thank you. We never felt rushed or pushed into anything. Thank you. More

by MICHELLE8878 Verified Customer Verified Customer

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This is my second experience with Palmen. My first experience, I swore I would never go back. The salesman and I had agreed and out the door price and we had it circled on a piece of paper. . My first experience, I swore I would never go back. The salesman and I had agreed and out the door price and we had it circled on a piece of paper. . I had to leave and pick up my daughter. When my mother and husband came in to sign the papers and pay the salesman told him he forgot to add tax and made them pay another $3000. This was a definite sneeky when I left. My second experience. My salesman was amazingly nice and good and apologetic. However, I purchased the car on a Monday and on Tuesday while driving my daughter to school the light came on and told me to immediately turn off the engine because the engine was overheating. I brought the car back to the dealership and they had it for another four days Not fun to buy a $60,000 car and have it go to the shop the next morning for four days There was never really a reason why this happened. They said that they change the coolant and check the coolant and all the cords and really didn’t find a problem. In the meantime Well, they had the car a dent Appeared with a major chip in the paint and with some weird yellow paint on the headlight. They either drop something or hit something with the car.. So now I have a new car with a nice dent in it. I also have not received my second key fob a week later . So as if these two Issues weren’t bad enough With my second experience, let me tell you what else happened . I was paying cash for this car $60,000. Let me remind you. I had to wait with my father who had cancer in a chair in the sales room for two hours because there was one person ahead of me and financing When it was finally my turn, my signing of papers took five minutes There is absolutely no reason why I had to wait two hours There were plenty of offices that he could’ve excused himself for five minutes and had me Finish my payment while this other person was taking their two hours if I had to buy a new car again, I would never go back to the dealership Between myself and my family, we have owned 10 GMC vehicles Unfortunately, Palmer will never get my business and I don’t feel that I was treated very well . I would love to hear from somebody high up in the company that would care to hear my story to hear my frustration to hear the disappointment of owning a new car with a nice dent in it and an engine that almost blew up. Not the way you want to spend $60,000 More

by LAFSNOOPY331 Verified Customer Verified Customer

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Adam treated me like a long time friend and everyone involved made the process smooth and enjoyable. Got a good deal and never felt pressured. Getting some solid cookies after the deal was also a nice t involved made the process smooth and enjoyable. Got a good deal and never felt pressured. Getting some solid cookies after the deal was also a nice touch. More

by Steven C Verified Customer Verified Customer

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