Orlando Talavera

I purchased a vehicle from this dealership, and within a month, it began breaking down. The transmission started slipping, and white smoke was coming from the exhaust. When I took it to their service depart month, it began breaking down. The transmission started slipping, and white smoke was coming from the exhaust. When I took it to their service department, they insisted that nothing was wrong and claimed that the issues I was experiencing were normal. As the problems worsened, I was stopped multiple times by concerned drivers who pointed out the white smoke. After further inspection, they finally admitted that the turbo was faulty and needed replacement. I took the car home, but continued to face transmission issues. After bringing it back to the service department for a 4th time, they kept it for two weeks and then informed me that the transmission also needed to be replaced—something I had raised less than a month after purchasing the vehicle. Now, they refuse to take the car back, stating it’s “too far out” from the purchase date. This clearly seems like a tactic to avoid responsibility for the significant issues that were so obviously present from the start. Ultimately, I had to sell the car back to them at a $12,000 loss, having barely driven it due to it being in their shop. On top of this, they never offered a loaner vehicle, forcing me to rent a car for my daily commute. The General Manager was unwilling to admit any type of fault and equally unwilling to help in any way. In fact, he didn’t even respond to my initial emails to him. I only got a response when he “accidentally” responded to me instead of another customer and stated he would be giving me a full refund. When I said thank you, he responded saying he had written that by accident and there was nothing he could do for me except trade me into another car and take a loss on depreciation of the current vehicle. Yes, the same vehicle that was sitting at their service department the entire time I owned. I strongly advise against doing business with this dealership. More

Report | Print