Otto Zimmerman | Page 13

Took 3 visits to fix our service van on the 4th visit now no one ever test drove the vehicle every time they called to say it was ready we barely made it a mile down the road. Absolutely mind blowing no one ever test drove the vehicle every time they called to say it was ready we barely made it a mile down the road. Absolutely mind blowing More

by brian@primeplumbinginc.com Verified Customer Verified Customer

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Tiffany was my service advisor for many years. Otto took over and our interaction was short..I guess he went on vacation, haven't seen him. That is when I met Carlos. Carlos is kind, soft spoken, Otto took over and our interaction was short..I guess he went on vacation, haven't seen him. That is when I met Carlos. Carlos is kind, soft spoken, honest, dependable, professional, listens to my concerns, keeps me calm, explains car issue in a way I can understand, multitasker and loves his job. I have waited for him while he has worked with other consumers. I have observed the same cool, calm professionalism with his consumers. I know I will be in for another RAM 1500 issue and I will seek out Carlos. BTW, my 2016 RAM 1500 has over one hundred thousand miles and continues to run strong. More

by CHERYLCOMES Verified Customer Verified Customer

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It was a pleasure coming to the dealership leesburg cdjr. I was greeted promptly and my service advisor otto quickly helped me with my vehicle and was able to get me going in great time. I was greeted promptly and my service advisor otto quickly helped me with my vehicle and was able to get me going in great time. More

by 42mcaceres Verified Customer Verified Customer

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I come here for service only, and my preferred service advisor always exceeds my expectations. Very understanding, communicative, friendly and works swiftly to get my auto needs taken care of and see me o advisor always exceeds my expectations. Very understanding, communicative, friendly and works swiftly to get my auto needs taken care of and see me out the door. Thanks Otto!! More

by LUVLEE1369 Verified Customer Verified Customer

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Great communication. Tech taking videos was fabulous. Could not be more pleased.. thanks a lot Otto. Tech taking videos was fabulous. Could not be more pleased.. thanks a lot Otto. More

by XFLYHIGHX Verified Customer Verified Customer

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I am so impressed with the business practices improvements that have occurred at this dealership!!! The most impressive of all is the addition of technician videos going over all the items that improvements that have occurred at this dealership!!! The most impressive of all is the addition of technician videos going over all the items that need to be serviced in my vehicle. ABSOLUTELY BRILLIANT addition and a process improvement that I'm sure requires more time and resources to get going, but in my opinion, truly worth every bit of effort this has been. From check-in to pick-up, every interface was a 10 out-of-10. More

by ATOMMIC2 Verified Customer Verified Customer

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The best and fastest service in the 12 years I’ve been going to this dealership. Hurray for the new owners, what an improvement. going to this dealership. Hurray for the new owners, what an improvement. More

by ETHICSFORME Verified Customer Verified Customer

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Otto was so polite. Very professional and knowledgeable in explaining things. Made my experience quick and easy. Very professional and knowledgeable in explaining things. Made my experience quick and easy. More

by nicolemiller1385 Verified Customer Verified Customer

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The shop does great work on a 1997 Chevy Conversion Van! ! No complaints!! I do miss the donuts, hotdogs, popcorn, and sodas!! ! No complaints!! I do miss the donuts, hotdogs, popcorn, and sodas!! More

by bsymom0125 Verified Customer Verified Customer

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Very good experience. Short wait time. Thoroughly explained process and charges. Made sure I could exit easily. Short wait time. Thoroughly explained process and charges. Made sure I could exit easily. More

by THFPASOFINO Verified Customer Verified Customer

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