PAT ROE | Page 6

I’m writing to express serious concern about the service experience with my GMC Acadia (dropped off on July 15th for a fuel-related issue). This was a scheduled appointment I waited over a week for. Yet, I’ experience with my GMC Acadia (dropped off on July 15th for a fuel-related issue). This was a scheduled appointment I waited over a week for. Yet, I’ve received almost no communication since drop-off — only a vague confirmation of the issue I already diagnosed myself. This is day three, and I still have no quote, repair timeline, or any update beyond what I provided at check-in. I was told my car is “in the back of the line,” which defeats the purpose of scheduling in advance. I’ve purchased two vehicles from your dealership and was considering a third, but this lack of transparency and service has made me reconsider. I’d like to request a full update today — including a repair quote and estimated timeline — or I will need to elevate this complaint beyond your location. Sincerely, Andrew Lessig More

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I believe this was my 3rd visit at your dealership for different issues. The staff were always welcoming and pleasant. My truck for this visit was for a GMC recall. In about an hour the recall was comple different issues. The staff were always welcoming and pleasant. My truck for this visit was for a GMC recall. In about an hour the recall was completed and I was back on the road. I’m very satisfied with the service here. More

by Jed Verified Customer Verified Customer

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Great dealership with great people who make bringing your vehicle in to get worked on pleasant vehicle in to get worked on pleasant More

by BELAIS_CHARLES Verified Customer Verified Customer

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The service was excellent would definitely recommend to my family and friends I'm really satisfied. my family and friends I'm really satisfied. More

by BWPENN9 Verified Customer Verified Customer

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They are always pleasant and courteous people. .Always fix my vehicle with no hesitation at all.❤️ .Always fix my vehicle with no hesitation at all.❤️ More

by Regena Young Verified Customer Verified Customer

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Don't like the way they always give you one price and then they want you to pay more if and I emphasize if they find something else wrong instead of giving you a bottom line price. Knowing all the time then they want you to pay more if and I emphasize if they find something else wrong instead of giving you a bottom line price. Knowing all the time they are going to make up something. And if you bring it back for the same problem they want fix it but claim it's something else. I'm through with this place, they can't even give me an oil change More

by CHUCKSTER5074 Verified Customer Verified Customer

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Very clean dealership and respectful people very nice GM and Finance manger they made the deal happen and Finance manger they made the deal happen More

by austinzeller05 Verified Customer Verified Customer

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The service was good and the service people were very friendly. Did not have to wait very long. friendly. Did not have to wait very long. More

by WADAMS21 Verified Customer Verified Customer

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TheThe staff is polite and honest, always ready to help when they can, even when General Motors is unclear about resolving the engine recall of the 6.2-liter engine! when they can, even when General Motors is unclear about resolving the engine recall of the 6.2-liter engine! More

by Ramp1031 Verified Customer Verified Customer

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This was my first service since my purchase and everything was fantastic! I definitely plan to bring my other vehicle in because not everyone shows this much attention to detail along with efficien everything was fantastic! I definitely plan to bring my other vehicle in because not everyone shows this much attention to detail along with efficiency. More

by mikey.504 Verified Customer Verified Customer

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