PEDRO SOSA | Page 30

Best service I could have experienced, the staff is great and really cares for every customer. I could not ask for an easier buying experience I am glad that i went to them over any other dealer. and really cares for every customer. I could not ask for an easier buying experience I am glad that i went to them over any other dealer. More

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My experience at this dealership was a long and tedious one. Upon meeting my initial salesman, Pedro, I felt positive about what my buying experience was going to be like. However, when I (a previous cus one. Upon meeting my initial salesman, Pedro, I felt positive about what my buying experience was going to be like. However, when I (a previous customer) returned to purchase a car with two other family members, I was met by a less desirable salesman who has since left. He was rude and vain from the moment we entered and did not seem to be operating on the "up and up". Upon returning to pick up a family member's car, I was met by my initial salesman, Pedro again. Pedro is a patient, hard-working young man who does not push and is willing to do the best he can for you. We test drove a couple of cars and I left my information so that Elaine, could work on my approval for credit. A couple of days later, Natasha, the Business Development Center Manager, called to speak with me. She had reviewed my file, did not like what she saw, and wanted to know why I did not purchase from the previous salesman. When I explained to her my negative experience and how he had not worked at all with 2/3 of us, she offered to not only honor the amount offered for my trade in, but also give me the best possible price on a new vehicle. She also extended the same courtesy to my sister who had the same negative experience. My sister and I worked with Natasha, Pedro, and Elaine to get new cars, at the best credit rates possible. The next day, 4 1/2 hours later, my sister purchased her car. A few days later, at the last moment, at 9 pm, the store's manager Ed, tried to extinguish my deal. He tried to slip paperwork past me to sign that de-valued my trade in, offering $1,500 less than I was told I was getting. And when I started to discuss it, he tried every possible ploy possible, even demeaning my credit rating. He tried to use a humiliation tactic when his sales pitch did not hold up. And then, he had me sit for an additonal 20 minutes while he went on a rant on the telephone outside. The only reason I returned to this dealer, with family members in tow to purchase cars as well, was because of the hard work and honesty of the only two women working there, Natasha and Elaine. You would think that when a returning customer returns to purchase a vehicle and brings two more people in, they'd be treated with more respect.....not by the store's general manager. So if you look to purchase a vehicle from this dealership, be on your toes, read everything carefully, and when you're unsure about whether or not your being treated fairly, call up Natasha and Elaine. More

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I went to garden state honda in clifton on rt 3 to buy a car.i love hondas and previouslsy owned one. i walked in and was immediately with a sales associate michael nashed. now of course i was escorted by s car.i love hondas and previouslsy owned one. i walked in and was immediately with a sales associate michael nashed. now of course i was escorted by step father whos main concern was me getting the best deal for my money. so of course michael was put through the ringer but he was very patient and friendly. he put up a lot with step father and was more then willing to answer every concern and question we had. he let me test drive the 2013 honda civic and the 2013 honda fit. and like michael said..the FIT fit. pedro was my next associate to try and work some financial magic to get me the best interest rate and he did! i couldnt have been happier what we was able to do for me. lastly i met with elanie the business mananger to make sure i understood what i was signing...everyone was very friendly. very helpful and i drove away that night in my first brand new car! i would definitely recommend this dealership and any honda vechile to anyone. they are willing to work with you despite your finacial past! i will definitely be recommending michael and all of garden state honda for anyone's next car purchase! happily signed, chrisite More

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