Pablo Courtade

Buyer beware. I was presented with a finance deal that included a $4,606.56 VSI fee along with several other add-ons that significantly increased my monthly pay I was presented with a finance deal that included a $4,606.56 VSI fee along with several other add-ons that significantly increased my monthly payment. When I questioned these charges and asked the dealership to show me proof that these fees were actually required by the lender, I was politely asked to wait in the lobby while they tried to get the fees “waived.” About 20 minutes later, I was told the VSI fee had been completely waived. That immediately raised red flags for me. If the fee was truly required by the lender, how could it suddenly disappear in less than half an hour? It made me question whether these charges were ever necessary in the first place. After that, I was told the bank had supposedly changed its mind about my loan and that the dealership would contact the lender the following day to see what could be done. Something about the entire situation didn’t sit right with me, so I decided to contact the lender myself to verify the information I had been given. To my surprise, the lender told me that I had not been denied, they were simply waiting for the dealership to move forward with the transaction, and there was no lender-required VSI fee for my loan. The dealership then gave me multiple different explanations for why the deal couldn’t move forward. First it was one reason, then it was another. When I asked for documentation supporting those explanations, they were unable to provide any. Based on my experience, I was left feeling like I was being pressured into accepting thousands of dollars in unnecessary fees and add-ons. Had I not contacted the lender myself, I would have had no way of knowing the information I was being given didn’t match what the lender told me. My advice: Verify everything directly with your lender before signing anything. Question every fee, every add-on, and don’t assume that what you’re being told reflects the lender’s actual requirements. I’m very glad I made that phone call! More

Report | Print

Pablo was great to work with, very happy with our new Se rline Tiguan. Could not be happier with the color Sandstone, the black roof on top made it even better. Thank you again Pablo rline Tiguan. Could not be happier with the color Sandstone, the black roof on top made it even better. Thank you again Pablo More

Report | Print

Quick and efficient staff, did not waste my time and finished in a few hours finished in a few hours More

Report | Print

Despite calling multiple times and being assured that the car we were interested in was at the dealer, went this morning to find out that the car had purportedly been sold last night. Of course, they had oth car we were interested in was at the dealer, went this morning to find out that the car had purportedly been sold last night. Of course, they had other cars to show us [!]. The most galling part is that the dealership actually called us this morning to find out when we were coming to look at the car; that they supposedly sold already. Adding insult to injury, we had bought from them in the past. Low rent bait and switch or incompetence. More

Report | Print

I needed a newer vehicle, but wasn't interested in buying a surprise package off the street. At the same time, I also wasn't excited about visiting a dealer. Pablo at West Islip Volkswagen made the process g a surprise package off the street. At the same time, I also wasn't excited about visiting a dealer. Pablo at West Islip Volkswagen made the process go smoothly. He's patient and pleasant, and willing to explain along the way. Thanks Pablo, I'm enjoying my ID4. More

Report | Print

Stay far away they sold us a used car that has a blown transmission and will do nothing to rectify the situations. We took it there and they said it was fine took it to another place the transmission is b transmission and will do nothing to rectify the situations. We took it there and they said it was fine took it to another place the transmission is blown. No call backs they are all skimmers . Save your time and money More

Report | Print

Great experience, everyone working there was respectful and courteous. Understood circumstance in buying my 1st car. Process was simple and flawless. This dealership was a pleasure working with, especially and courteous. Understood circumstance in buying my 1st car. Process was simple and flawless. This dealership was a pleasure working with, especially Pablo who handled the entire deal from beginning to end. Shout out to Jonathan in Finance too. Thank you gentlemen for making a teenager super happy with her 1st purchase. Excellent learning experience. More

Report | Print

This dealership is above and beyond the best! The staff are professional, respectful, polite. I will never ever go anywhere else when in the market for a car. I've been to dealerships over my The staff are professional, respectful, polite. I will never ever go anywhere else when in the market for a car. I've been to dealerships over my years and it was so great to find this one, where I was treated like a valued person and customer. Salesperson Pablo is amazing. He listened to me, knew what I was looking for, and found the car that I wanted that I thought was best for me. He answered all my questions completely. Sean was equally amazing. He explained everything and answered my questions. He was polite, professional, and patient. More

Report | Print

If you are looking for a trustworthy honest and caring salesman please be sure to speak with Pablo. He went above and beyond to make sure my family was satisfied and was laid-back and welcoming. Pablo to salesman please be sure to speak with Pablo. He went above and beyond to make sure my family was satisfied and was laid-back and welcoming. Pablo took his time to explain everything he possibly could to us, and he did not leave a single detail out. He was fast, paid attention to every detail, he was patient with us, and answered every question we had. He knew exactly what we were looking for even when we weren’t sure. We could not be happier with our experience. Everyone dreads car dealerships and salesman, but if you want a friendly experience, and you want to sit with someone that won’t take advantage of you or your wallet please go see Pablo, I promise it will be the best decision you ever made. More

Report | Print

If you are looking for a Volkswagen, VW West Islip is the place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeabl place to go. This was my second time working with them. I was lucky enough to work with Pablo Courtade and Sean Rickard. Both extremely knowledgeable, professional and beyond friendly. With everyone's busy schedules, finding time for car shopping can be a challenge, but this team made the process incredibly quick and seamless saving time and hassle while still providing a great selection. This was definitely by far my best experience. More

Report | Print