DO NOT SERVICE YOUR CAR HERE! Please do not take your car to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it was wiring issues (which I didn’t know was covered by my extended warranty ) Nick told me that they didn’t have that information in the system. Hey, if you are reading this, any dealership can look up your information and warranty, just have them call the dealership you purchased your guarantee from. Anyways, I took my car because my engine light came on again after taking it there for the same reason 2 months ago, Nick helped me, and I’ve dealt with him twice and although he seems nice and approachable , he didn’t even know what parts my car needed or the information told from the mechanics. In my last visit, I have pictures where my car sat there for three hours before they even looked at it and once looked , it took around 20 mins for them to put a machine and diagnosed my car. Four hours later, of course they needed more time to diagnose my car and they didn’t know what the issues was. Nick never asked to help me in regards to my extended warranty , the manager who was there, never intervine to ask or help me with my issues to with my car. Please, please, please, if you do not know about cars , you will get scammed here!
Went to another dealership; and my warranty was able to cover all the work that West Islip said it couldn’t cover. In addition, their diagnosis on my car was way off and irrelevant to what it really had. Again, don’t be fooled or scammed by these employers.