Passion Day-Hughes | Page 4

I worked with Eric Schafer and he was great as always! I got my car in early and work was done quickly. I got my car in early and work was done quickly. More

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Service was prompt. Customer service was beyond great and the in lounge amenities were a nice touch. Customer service was beyond great and the in lounge amenities were a nice touch. More

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Everyone was extremely friendly. Our car was done in a timely fashion and the staff explained what they did on our car. Our car was done in a timely fashion and the staff explained what they did on our car. More

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Excellent service as usual. Rob was great. Great service and great communication. My wife was very pleased with the pickup service. All service and repairs were handled professi Rob was great. Great service and great communication. My wife was very pleased with the pickup service. All service and repairs were handled professionally and courteously. More

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Very helpful employees. They don't only do a sale, but keep a great follow up on how the car has been working, and your maintenance schedules. Services requested are done They don't only do a sale, but keep a great follow up on how the car has been working, and your maintenance schedules. Services requested are done promptly. More

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Everything was quick speedy and respectful. The service advisor did a great job along with technicians The service advisor did a great job along with technicians More

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Excellent service. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. Pleasant staff. Very thorough and kept us updated on the progress. Also washed our car when they finished servicing our car. More

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Fantastic service always! Heath was great! Very kind and responsive . Fixed the problem very quickly. Heath was great! Very kind and responsive . Fixed the problem very quickly. More

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Wilde Subaru is everything they claim to be. Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support W Kailee Frick has been there through 4 Subaru purchases and she was amazing!The service department is another big reason I have continued to support Wilde Subaru. They stand behind their word. I look forward to a continued relationship with Wilde Subaru! More

by DEBLINCER Verified Customer Verified Customer

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I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated. More

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