Pat Smith

The service department is trusted. Always kind and well spoken. I really like the easy access to the service area. You know service is good when the bays are full. Always kind and well spoken. I really like the easy access to the service area. You know service is good when the bays are full. More

by Blackfox Verified Customer Verified Customer

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They were very accommodating. I had a complex repair and someone from multiple departments inside the dealership reached out to help. I live about 80 miles away and they let me bo I had a complex repair and someone from multiple departments inside the dealership reached out to help. I live about 80 miles away and they let me borrow a vehicle the entire time that mine was in the shop which was a while. More

by rkappers Verified Customer Verified Customer

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Ok I’ll try to write fifteen works! 😊😊. Got a good deal! Cortney was very helpful and answered my questions! Thanks Cortney!! 😊😊 😊😊. Got a good deal! Cortney was very helpful and answered my questions! Thanks Cortney!! 😊😊 More

by susankhammer Verified Customer Verified Customer

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When Ford tells you they'll do nothing to take care of their problem (coolant leaking into ecoboost engine) the dealership steps up and takes care of us. their problem (coolant leaking into ecoboost engine) the dealership steps up and takes care of us. More

by jtgray Verified Customer Verified Customer

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Needs better phone ettiquette, got hung up on multiple times while being transferred around endlessly. Also, you need to be better at keeping your word. There is a lot of floundering and wishy washines fr times while being transferred around endlessly. Also, you need to be better at keeping your word. There is a lot of floundering and wishy washines from what the seller said versus what service center said. Seller was very pushy with pushing me to buy the “best” insurance, i was told everything would be covered no matter what by him. I wasnt even told about the 200 deductible. So when i took my truck in for a check engine light, and after paying the 200 dollar deductible, I was told i had to pay more. According to the service dept what i was toldby the seller is not true and i got handed a bill even after the 200 deductible was paid. The seller was very pushy i should buy the insurance claiming everything would be covered if i bought the premium insurance. What’s the point of getting it if i’m still gonna get handed a bill. Do better at keeping your word. Seriously thinking of taking my business elsewhere next time. 1 star is too much, i wouldve given no stars. More

by Joe Verified Customer Verified Customer

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Appointment date was over 2 weeks out but the Owatonna dealership provided a loaner once I brought the vehicle in and serviced my vehicle in a timely matter. A different dealership thought it was a differ dealership provided a loaner once I brought the vehicle in and serviced my vehicle in a timely matter. A different dealership thought it was a different part that was on back order 2 months. More

by grunzpa1 Verified Customer Verified Customer

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The service department investigated the problem with my 2019 Edge and found a better solution that what was anticipated. 2019 Edge and found a better solution that what was anticipated. More

by Mjknudson44 Verified Customer Verified Customer

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It was very fast and convenient to get my oil changed and air filter and to pay and get on my way air filter and to pay and get on my way More

by 4jkaiser Verified Customer Verified Customer

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All work was done in a very timely and professional level. Work was done under warranty level. Work was done under warranty More

by elriffe08 Verified Customer Verified Customer

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Great service and communication. Very understanding when I had to cancel and reschedule my appointment. My jeep looks amazing. Thanks for the awesome job. Very understanding when I had to cancel and reschedule my appointment. My jeep looks amazing. Thanks for the awesome job. More

by melnordwall1970 Verified Customer Verified Customer

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