Patricia Kleber | Page 3

An efficient, pleasant 5000 mile service.. All of the people that I have come in contact with at Faulkner are extremely respectful and accomodating. From the sale to the service and the managem All of the people that I have come in contact with at Faulkner are extremely respectful and accomodating. From the sale to the service and the management in between. I drove an hour from NJ and will do so again when my wife orders her new car. Also drive there for all service, just a great Toyota dealer.... More

by ONEFLHRIDE61 Verified Customer Verified Customer

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Great Experience We recently purchased a 2018 Highlander and we had a great experience overall. The staff at Faulkner Toyota is very professional and friendly and wil We recently purchased a 2018 Highlander and we had a great experience overall. The staff at Faulkner Toyota is very professional and friendly and willing to explain anything you are not sure of and will happily answer any questions you may have. It was a very pleasant experience and I would highly recommend them if you are in search of a new car. More

by DAK3462 Verified Customer Verified Customer

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Always leave dealer with a positive attitude Great Dealetship, always fairly treated from Patty.and Marc. I now have purchased 5 cars in the last ten years or so , and hope to be back in a few mo Great Dealetship, always fairly treated from Patty.and Marc. I now have purchased 5 cars in the last ten years or so , and hope to be back in a few more More

by JOHNGBENS2007 Verified Customer Verified Customer

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It was an amazing experience Patty and Zach went out of their way to get me a great deal on my truck. They were able to provide me with the information that I needed and I was in Patty and Zach went out of their way to get me a great deal on my truck. They were able to provide me with the information that I needed and I was in and out within a couple hours. More

by DALTONWALCOTT21 Verified Customer Verified Customer

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New RAV4 We had a great experience dealing with the internet department of Faulkner. Great price better by far than others and great people to work with. We had a great experience dealing with the internet department of Faulkner. Great price better by far than others and great people to work with. More

by DUSTY Verified Customer Verified Customer

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Excellent from beginning to end! Faulkner Toyota goes out of their way to meet the needs of their customers! Patty K. & Tim P. Know the product & where great to work with! I love my n Faulkner Toyota goes out of their way to meet the needs of their customers! Patty K. & Tim P. Know the product & where great to work with! I love my new Highlander! More

by MMCS88 Verified Customer Verified Customer

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THE FAULKNER EXPERIENCE in 2002 I met Patty Kibler the best car sales person I had ever met 9 TOYOTAS LATER SHOULD SAY IT ALL ALSO SHANNON IN SERVICE HAS ALYS TAKEN GREAT CA in 2002 I met Patty Kibler the best car sales person I had ever met 9 TOYOTAS LATER SHOULD SAY IT ALL ALSO SHANNON IN SERVICE HAS ALYS TAKEN GREAT CARE OF ME More

by J750 Verified Customer Verified Customer

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Traded Vehicle I traded in a vehicle there 5 years ago. Come to find out they sold it with my name still on the vin number. When I tried to contact them about this a I traded in a vehicle there 5 years ago. Come to find out they sold it with my name still on the vin number. When I tried to contact them about this a month ago no one was available and still no one has returned my call. Because they know they did something illegal. I would never go to this dealership ever again. Who knows if I'm the 1st person they did this to, and I probably won't be the last. Buyer beware. More

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Very good experience with Faulkner and everyone there. Starting with an online buying program, Faulkner offered the best discount among dealers recommended. That led to contact with the Internet Manager Starting with an online buying program, Faulkner offered the best discount among dealers recommended. That led to contact with the Internet Manager and then the Salesman who offered a test drive and answered questions about features of the car that were important to me. Both of these people were friendly and helpful while I made my decision. The personnel in the finance department (who processed tags and registration ) were efficient. More

by Mary S Verified Customer Verified Customer

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Dealer's Warranty Not What I Thought My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. My car is 2-1/2 years old, a 2015 Avalon XLE, and the air conditioner stopped working. I took it in and was told it needed a new condenser and freon. I was then told it was not covered under the 3 year bumper to bumper warranty I was told I had when I bought the car. The reason I was given was that the condenser was damaged, possibly due to a rock hitting it, which is not covered. I think this is bogus, as this seems to be normal wear and tear on a car. How can you avoid rocks bouncing up and hitting your car? I was told that if I had purchased the extended warranty, the repair would be covered. However, I read the extended warranty booklet, and it says that it picks up after the basic warranty ends, so I don't see how that would have helped. There was nothing in the booklet which said it would cover damage to a component like my car experienced, unless I read it wrong. Cost was about $600. They did knock if $100, which I appreciated, but it still doesn't seem right to me. More

by METMAN1955 Verified Customer Verified Customer

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