Patrick Bernard

Tim Crenshaw was wonderful. I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me won I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me wonderfully. I gave them my budget and they were able to work with it. I felt heard, I felt valued, I felt safe and assured that I was getting the best deal and the best car at the best dealership. More

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Would have been 1 star but I’ll give some grace. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. IRS rejected my tax return. Circled back to Jim Ellis Cadillac and they would not admit their mistake ignoring evidence I had. I’ve bought over 15 cars from Jim Ellis dealerships. This is the first issue I had. The indifference and arrogance from the Cadillac store was shocking. More

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Excellent car buying experience! Highly recommend Jim Ellis and Joseph if you’re considering a Cadillac! Highly recommend Jim Ellis and Joseph if you’re considering a Cadillac! More

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I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met w and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues. More

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What a wonderful experience, Joseph was great to work with. Will be back in 35 months for my next lease and hope to work with him again. with. Will be back in 35 months for my next lease and hope to work with him again. More

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