Patrick Bernard | Page 2

Quick Very friendly and excellent customer service My salesman was very professional Nice establishment Good salesman was very professional Nice establishment Good More

by DLEE82976 Verified Customer Verified Customer

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I had a great experience with the members of this dealership. Keep up the outstanding service. dealership. Keep up the outstanding service. More

by ROBERT_PENN1 Verified Customer Verified Customer

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When picking up vehicle I felt I was intruding by asking questions, my sales person showed no interest and iI felt like I d I was bothering him questions, my sales person showed no interest and iI felt like I d I was bothering him More

by Mbrcare Verified Customer Verified Customer

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The BEST team to buy a car. My experience was truly wonderful and not stressful. Ask for the wonderful Naiya and the wonderful Tim if you are looking for a stress free car buyin My experience was truly wonderful and not stressful. Ask for the wonderful Naiya and the wonderful Tim if you are looking for a stress free car buying experience. More

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Over all good job done, however the service department moves slow- I came in to have bed cover installed I arrived a little before 11: am didn’t leave until 2:45 pm most of staff courteous. moves slow- I came in to have bed cover installed I arrived a little before 11: am didn’t leave until 2:45 pm most of staff courteous. More

by carcp1 Verified Customer Verified Customer

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This was best experience ever had purchasing a car. Everyone work with me and gave me best welcoming service. They all explain to me and made sure I was satisfied. It was fast and superior service. I c Everyone work with me and gave me best welcoming service. They all explain to me and made sure I was satisfied. It was fast and superior service. I can’t even say how much happy I am . I even referred them to other people who looking for a car More

by GQUARIKA Verified Customer Verified Customer

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Great buying experience! Larion was the best and the manager Patrick Bernard found the vehicle I was looking for! Joe in finance was terrific. Highly recommend!! Larion was the best and the manager Patrick Bernard found the vehicle I was looking for! Joe in finance was terrific. Highly recommend!! More

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I visited Jim Ellis GMC on September 22,2025 regarding the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales repres the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales representative nor the sales manager could locate it for nearly 15 minutes. I was eventually escorted to another location on site, where the vehicle was finally shown. To my disappointment, the truck was dirty inside and out and was not clearly prepared for showing-especially after I had been assured beforehand that it would be ready. Despite this, I was still interested in the vehicle and hopeful of receiving fair treatment and a good price from a reputable local dealership. After several rounds of back and forth negotations, we agreed on a purchase price. From the beginning, I was clear that I wanted to take advantage of the advertised 2.9% financing rate thru GMAC. However, the finance manager initially offered me a 7% rate, and after more than an hour of back and forth, only then agreed to the 2.9% rate over 72 months. After full execution of paperwork, new truck was driven up to allow transfer of personal items. Shortly later, sales manager mentioned that our agreement was not correct and agreed to 2.9% rate could not be offered nor accepted, and I would need to accept a higher rate of 5.9% or find alternative financing. After giving experience some thought, I returned truck to dealership the next morning. The entire experience was unprofessional, unethical, and incredibly frustrating. I have purchased vehicles for over four decade, and this was by far the worst sales and finance process I have ever encountered. More

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The employees I spoke with were very helpful without being pushy. I felt comfortable and helped throughout my buying process. It was great to have such a relaxed and friendly atmosphere without the pres being pushy. I felt comfortable and helped throughout my buying process. It was great to have such a relaxed and friendly atmosphere without the pressure of other dealerships. Even while waiting, I was sitting in the area and employees were coming in and out and just speaking with me (instead of trying to just push a sale me). The three employees I worked with were all great to work with and I will definitely be returning for my next vehicle. More

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The team was extremely helpful in the selection process of our vehicle. They were easy to work worth and professional. of our vehicle. They were easy to work worth and professional. More

by NEEL4052 Verified Customer Verified Customer

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