Patrick Hornef | Page 5

Lots if fun Patrick is a great salesman! Fun to work with and have been doing buisness with him for years.very trustworthy and got me into a car in my budget. Tha Patrick is a great salesman! Fun to work with and have been doing buisness with him for years.very trustworthy and got me into a car in my budget. Thanks More

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Patrick was wonderful. We enjoyed our car shopping experience! Imagine that!! Patrick was very informative and courteous. He was enthusiastic, knowledgeable and honest. W We enjoyed our car shopping experience! Imagine that!! Patrick was very informative and courteous. He was enthusiastic, knowledgeable and honest. We would definitely recommend him to anyone shopping for an Infiniti. Thank you all. More

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You'll be impressed ..... I highly recommend that if you are in the market for an amazing luxury car visiting Garcia Infiniti. Carlos Garcia has a total commitment to customer I highly recommend that if you are in the market for an amazing luxury car visiting Garcia Infiniti. Carlos Garcia has a total commitment to customer service that is reflected by his sales staff. Please consider joining the Garcia family when purchasing your next car, you will be so happy with your decision ! More

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An adventure My wife and I purchased a QX 60 and a Q 50. We've always liked the Infiniti brand, the service, etc. It was an adventure from the start. Our sales My wife and I purchased a QX 60 and a Q 50. We've always liked the Infiniti brand, the service, etc. It was an adventure from the start. Our sales rep was Patrick Hornef. Through the entire experience, he was incredibly knowledgeable, friendly and helpful. This would all come in handy in later. We agreed to terms on both vehicles, and for the interest of getting every thing prepared, detailed, etc, Patrick asked for a few days before we signed paper work and traded in our cars. However, on the day that we picked our new vehicles up, we were disappointed with the detailing. For example, there were still stains on the head liner, gunk and crud in the cup holders, film and crud on the steering wheel. We pointed these out to Patrick and he said that if I brought the vehicles back at a later date (it was almost 7:30pm), he would make sure they were detailed properly. Additionally, there were some dents and dings that were discovered on the 3rd party inspection. However, we weren't informed of them until we were signing paperwork. We talked about them with Patrick, and he said that those would also be taken care of. Driving home, the QX60 had a severe rattle. When I got home, my wife informed me that the Q50 had a very severe rattle and shimmy. The next morning, I called Patrick, and he immediately set me up for service on the following Monday morning. My wife and I were frustrated. We bought two cars at once, and less than a day later, they both needed to be back in the shop. Ultimately, the problems were fixed within a few days. I consistently reminded Patrick about the original detailing job, and when I picked them up again, they looked amazing. Additionally, Lawrence from the Service department was fantastic. We spoke several times, and he was incredibly helpful during this process. There were some mechanical issues that were discovered and immediately fixed. Driving them home, they sounded great. If I have one issue that I left the dealership less than happy about, it's the additional fee that was required to fix some of the cosmetic dents and dings. They were found on the 3rd party inspection, but weren't brought to our attention until we were signing paperwork. And in order to be fixed, we were informed it would cost a certain amount of extra money. The amount isn't important. But if we were aware of the cosmetic damage before we signed any paperwork, it certainly would have influenced our decision or determined how much we were willing to pay. Patrick said his hands were tied and we had to come up with some money to offset some of the cost of the repairs. Over such a small amount of money, we just thought it was unfortunate that his hands were tied. We felt as though Garcia Infiniti after delivering two broken, dirty vehicles, could have bit the bullet and absorbed that last little amount. Through all of this, Patrick was very professional, courteous and helpful. Lawrence was very professional, courteous and helpful. I can't stress that enough. Despite the initial hiccups in the buying process, they simply adapted to the problems and fixed them. I understand that problems happen. However, the way they handled them is why my wife and I will continue to drive Infinitis. With the problems we experienced, we could have easily left with a bed impression. That definitely wasn't the case. My wife and I would like to thank Patrick and Lawrence. They did and excellent job in an unusual situation, and ultimately, we got the cars we wanted in great condition, which is what counts. Again, Thanks! We look forward to seeing you again soon. More

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Great buying experience I've always liked the Infiniti brand... they made a fair deal and listened to What I was looking for. I got a 2016 fully loaded Q50.... loving it so f I've always liked the Infiniti brand... they made a fair deal and listened to What I was looking for. I got a 2016 fully loaded Q50.... loving it so far. Patrick is great! More

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Fantastic! My experience was fantastic every step of the way. My salesman, Patrick went out of his way to make the car buying process easy and simple. He was kno My experience was fantastic every step of the way. My salesman, Patrick went out of his way to make the car buying process easy and simple. He was knowledgeable, friendly and truly put the customer first. He did more than just sell a car. He has earned a lifelong customer. More

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Great service from nice people! No haggling needed, I got a great deal on a really good car that I'm so happy to have. Patrick was professional and really helpful. I love my new car! No haggling needed, I got a great deal on a really good car that I'm so happy to have. Patrick was professional and really helpful. I love my new car! More

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Tremendously outstanding service Garcia Infiniti provided outstanding professional customer service starting with our salesman, Patrick Hornef all the way through to our finance perso Garcia Infiniti provided outstanding professional customer service starting with our salesman, Patrick Hornef all the way through to our finance person! First Class Dealership!! Customer for life!! More

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Great buying experience for a fine vehicle. I am very happy that I was able to work with the team at Garcia. They are a fine group. Patrick was awesome at showing me how well the vehicles perfor I am very happy that I was able to work with the team at Garcia. They are a fine group. Patrick was awesome at showing me how well the vehicles perform and the differences between the models. He helped me in test driving and made the buying experience comfortable answering all my questions. Patrick then checked in with me after I had the vehicle for a few days to ensure things were awesome! They are very nice and they just make it easy! More

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Patrick Hornef and Garcia Infiniti are both awesome! My wife and I just took delivery of our SIXTH vehicle from Garcia Infiniti, a gorgeous Hermosa Blue QX80 Limited. One of Garcia's team of truly wonde My wife and I just took delivery of our SIXTH vehicle from Garcia Infiniti, a gorgeous Hermosa Blue QX80 Limited. One of Garcia's team of truly wonderful sales people, Patrick Hornef, has worked with us on at least four of these vehicles. Patrick is amazingly knowledgeable about not only Infiniti's impressive line of vehicles, but of the main competitors' vehicles that we were also contemplating, whether favorable or unfavorable. That objectivity is a perfect example of the integrity we have experienced at Garcia Infiniti (which must be a hallmark of the Garcia "family" of dealerships because we have shopped at many other Garcia dealerships and observed the same top-notch treatment). As I am sure most people are aware, the Infiniti brand turns out vehicles of superb quality. But, they also appear to be aware of the importance of hiring quality people to advise their customers. One last thing to note, is the service department. They are simply the best. All things considered, I recommend Garcia Infiniti without reservation. More

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