Patrick McCulloch | Page 6

Have been using Cochran dealership for keeping my Audi in top condition. Oscar, Patrick and the other staff are quite knowledgeable. in top condition. Oscar, Patrick and the other staff are quite knowledgeable. More

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I had a very good overall experience with the Audi dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with profe dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with professionalism and initiative. The dealership does not currently offer tap-to-pay options via mobile devices, which is commonly available at most businesses today. Unfortunately, I did not have my physical card with me at the time. Oscar, who assisted me initially, handled the situation appropriately and promptly escalated the matter to Mason. Rather than offering impractical or dismissive solutions—such as asking me to leave without my vehicle—Mason took the time to thoughtfully assess the situation. He made several calls and worked collaboratively with his team including Brandon from other location to find a viable solution that was fair, effective, and respectful of both the customer and the dealership’s policies. This level of problem-solving and willingness to think outside the box is not something one encounters frequently, and it deserves recognition. Mason demonstrated professionalism, leadership, and a genuine commitment to customer service. I believe his actions should be brought to the attention of the dealership’s leadership, as individuals with this skill set are invaluable and should be appreciated. More

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Always professional polite and thorough and willing to help. The dealership is impressive. Location is perfect for me. help. The dealership is impressive. Location is perfect for me. More

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My service manager Dave was great and my sales rep Emily even came down to help me with a question I had even came down to help me with a question I had More

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The dealership was a very well prepared for me even on a bad day of Weather. Everything went smoothly.! bad day of Weather. Everything went smoothly.! More

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Oscar was excellent keeping us informed of the status of the work needing completed. Oscar was pleasant to deal with. the work needing completed. Oscar was pleasant to deal with. More

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Very attentive and professional service staff, got me in and out for my service appointment and out for my service appointment More

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Great service and customer focus. Many thanks to Patrik for his extra recommendations and excellent and prompt communication. Many thanks to Patrik for his extra recommendations and excellent and prompt communication. More

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The staff here has been great. They answered all my questions and got me taken care of! Would Recommend to everyone I know. They answered all my questions and got me taken care of! Would Recommend to everyone I know. More

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Curious, professional, and timely is how I would explain my experience with Patrick. He provided me with a “Lift” ride so it allowed me to miss a minimum amount of work. my experience with Patrick. He provided me with a “Lift” ride so it allowed me to miss a minimum amount of work. More

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