Patrick Obed

Exceptional Service at Rochester Toyota In my opinion, the heart of the dealership resides in the service area. I can honestly state that I have never received the outstanding level of service provided by the heart of the dealership resides in the service area. I can honestly state that I have never received the outstanding level of service provided by Rochester Toyota. Consistent follow-up and timely response with the service department were above and beyond expectations. I would like to sincerely thank Jeff Stevens and Tyler Lessard for their team effort and conscientious handling of my service needs. Their dedication and attention to detail have made every visit a pleasant experience. I highly recommend Rochester Toyota if you are in the market for a new or used vehicle. Their exceptional service and commitment to customer satisfaction make them a top choice in the automotive industry. Check them out, you won't be disappointed. More

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Horrible service department. Brand new tundra, refused to fix flat tire under tire warranty, also damaged rim in process (they did own up to that and ordered a new one) and tried Brand new tundra, refused to fix flat tire under tire warranty, also damaged rim in process (they did own up to that and ordered a new one) and tried to swap the bad tire to my spare without any authorization (even though there was “no issue” with the current tire according to them. along with that, after 20,000 mile service, oil gauge was all over the place, so now we have to go back down to drop it off to service again. Get ahead while you can and go to dover or any other dealer to service your Toyota, as I’m not nearly the only person that has had repetitive issues with Toyota rochester. UPDATE: after working with pat the service manager again, I was informed that they “lost” my multi point inspection / service slips and there is no proof that the work was even performed. When I asked if there is cameras out back, he said they are broken. I have to now reschedule at dover toyota so I can actually trust that everything is done properly. Stay far away from this shady place. More

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Yes i Rated 5 stars for both Sales and Service . I did shop around and receved good deal! A great Sales experience. NO BS just facts . My first Toyota , But my 5th new Vehicle . The Salesman went I did shop around and receved good deal! A great Sales experience. NO BS just facts . My first Toyota , But my 5th new Vehicle . The Salesman went out to my new purchase and talked me thru all the options while we both sat in the Vehicle. That was a First . Now the Service Dept I spoke with Don when i called to Schedule my first service and requested the engine oil also be changed .Don was very polite and explained that it was not Due for an oil change yet due to such low mileage . Rochester Toyota did as i ask and did a complete service with an oil change . My experience with Rochester Toyota is all good . ***** More

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