Patrick Packenham
Patrick Packenham at Copeland Subaru Hyannis

Patrick Packenham | Page 9

Service Director

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Patrick Packenham

May 02, 2022

Dealership Rating
Employee Rating

Great service, friendly people, what's not to like. :) if you haven't been here I recommend you try it. More

by trevack.info
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

May 02, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

April 25, 2022

Dealership Rating
Employee Rating

They patched our leaking tire. Friendly,efficient, good communication. Took us right in at scheduled time. More

by CHERIE.G.BRYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy, Didn't get name.

Apr 26, 2022

Copeland Subaru Hyannis responded

Cherie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, Everton, Thomas, and our team look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 23, 2022

Dealership Rating
Employee Rating

Staff is great. I live on Staten Island in New York and have a summer home in West Yarmouth. I much prefer having my maintenance on my 2019 forester here. I try to w More

by RMSPIEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Apr 25, 2022

Copeland Subaru Hyannis responded

Thank you so much for the 5 star review. We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

April 23, 2022

Dealership Rating
Employee Rating

Very expensive out not worthwhile as independent repair shops are more skilled than your shop More

by DANADOODLE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Everton Gouveia

Apr 23, 2022

Copeland Subaru Hyannis responded

Good afternoon. Your satisfaction is very important to us and I'm surprised to see this feedback. Although quality automotive repair is at times expensive, we do price shop not only other dealers but also independents and have not found our pricing to be out of line, despite higher skilled and trained technicians and the use of higher quality, factory parts. That said, I'd love the opportunity to validate your visit and review the scope of work performed so that we can see if there is anything that needs to be looked at more closely. I don't see any clients in our database with this name above, so if you could give me your invoice # (located in the upper right hand corner of your receipt) I'd be happy to look into this. I look forward to learning more and want to thank you for your feedback. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 22, 2022

Dealership Rating
Employee Rating

The dealership was clean, on time, told us what they were doing got my car quickly. More

by Les& kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Apr 23, 2022

Copeland Subaru Hyannis responded

Les and Kim, Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

April 21, 2022

Dealership Rating
Employee Rating

Car was ready on time. Excellent transportation to and fro provided. Detailing was/ is perfect. Very satisfied More

by KITON819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Apr 23, 2022

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

April 21, 2022

Dealership Rating
Employee Rating

The service center staff were very supportive, polite and helpful. Tom was great. Thanks to the entire team. Make my time very relaxing. More

by JOHNB.EILEENB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Apr 23, 2022

Copeland Subaru Hyannis responded

John, Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

April 11, 2022

Dealership Rating
Employee Rating

Excellent service center. Staff works as a team and is friendly and really competent. We always go to this dealership. More

by MICHAELKARCHMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everton Gouveia, Thomas McCarthy

Apr 11, 2022

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you, Michael, for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

April 07, 2022

Dealership Rating
Employee Rating

Copeland service department helped way beyond expectations when we had a death in the family. They serviced and stored our car while we were trying to get it shipped. Great people!! More

by Junevonhone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2022

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

March 31, 2022

Dealership Rating
Employee Rating

Essence was friendly and professional. She answered my questions and my service was quick and efficient. More

by Nonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Essence

Apr 01, 2022

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

Apr 01, 2022

Copeland Subaru Hyannis responded

We will be sure to tie him up and never let him go :) Have a great day! Bryan

Apr 01, 2022

Nonnie responded

Just keep on doing good work and making your customer feel important and you shouldn’t have any negative responses. Patrick is a gem and I’m so happy he is still with you, don’t let him go!

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