Patrick Ruff

Dropped my truck off on a Friday morning for a warranty battery change and a customer pay oil change. Did not hear back from them on Friday. I called on Saturday and they said they might be able to get it battery change and a customer pay oil change. Did not hear back from them on Friday. I called on Saturday and they said they might be able to get it in the shop Monday. They called me Monday late morning and said they are going to try and get it in,they weren't sure they would get it in. Other wise they had the truck Friday, Saturday, and part of Monday, and couldn't change a battery and do an oil change. I picked the truck up without any work done. I went inside to talk to someone hire up than service and the only person was the sales manager. He was the only one that seemed concerned that there was a problem. He took my phone number and said someone will call me. No call from anyone. The only one that called a day or two later was the sales manager to ask if anyone has called. I told him he was the only one. I had this same problem with them 3 years ago and they told me it would take 4 days to change a battery and do an oil change. I guess they do not care about customers in the service department. They must only care if sales sells a car and don't want to do any service repairs. I have owned 7 nissan vehicles and was looking to trade my car in at that dealership. I will not buy another nissan. I will buy another brand. When my truck is out of warranty, I will trade out of it also, not for a Nissan though. I worked for nissan for 17 years. I was a parts manager for Nissan for 7 years. I currently work for Nissan in Decherd. (I don't believe Patrick was the service writer but his name is the only choice for service. It won't pass the question without picking someone.) More

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Super nice, super kind and even more helpful. Very honest and can tell is a dedicated worker. Appreciate him very much. Very honest and can tell is a dedicated worker. Appreciate him very much. More

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Patrick Ruff and Erika Trussell always ensure I have great service and that I leave in a safe vehicle. They know how much driving I do and take extra time to ensure I don't have any issues between servi great service and that I leave in a safe vehicle. They know how much driving I do and take extra time to ensure I don't have any issues between service visits. I wouldn't go anywhere else. More

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I always like to deal with Erika Russell and Patrick Ruff for our vehicles need for our vehicles need More

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Erika Russell and Patrick Ruff never fail to diss appoint. They are professional, knowledgeable and above all very friendly. Work is always performed perfectly!! appoint. They are professional, knowledgeable and above all very friendly. Work is always performed perfectly!! More

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Convenient and professional. This was my 3rd visit to this dealership and so far i have not experienced any problems. This was my 3rd visit to this dealership and so far i have not experienced any problems. More

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Bad customer service. Tried to get a battery replaced under warranty and they said it would be 4 days before they were able to get me in. This was friday morning. I've own Tried to get a battery replaced under warranty and they said it would be 4 days before they were able to get me in. This was friday morning. I've owned 6 previous Nissan's. This was my first time at this dealership and will Probably not go back. Would rather drive further to get better service. Customer service and KPI doesn't mean anything to them. More

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Always good service. I am always pleased with John Roberts Nissan Service. The staff always welcomes you with a smile. I am always pleased with John Roberts Nissan Service. The staff always welcomes you with a smile. More

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Very pleasant, knowledgeable, and responsive staff. Was here to get my car serviced and recall work done. Nice waiting lounge to sit in! Was here to get my car serviced and recall work done. Nice waiting lounge to sit in! More

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The staff always welcomes you with a smile and make you feel like you are at home. Excellent sales and service. 16 years and 4 vehicle upgrades. I will not go anywhere else. feel like you are at home. Excellent sales and service. 16 years and 4 vehicle upgrades. I will not go anywhere else. More

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