Patrick Schultz

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur. More

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Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with. More

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The salesperson was very professional (Darius) and could not have been nicer he is wonderful not have been nicer he is wonderful More

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I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make you feel right at home! I’m very grateful to have worked with them! More

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Darius was amazing to work with. He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Dariu He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Darius. Very happy with my trade. :) More

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Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he sta to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal with me so he pretended to be in a meeting so unprofessional. I had given them both enough time to follow up with me so they should not be surprised that there getting a bad review hope they can learn from their mistakes. More

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It was a pure pleasure working with Patrick and Chris (the awesome finance guru) this weekend. I traded in a lease and purchased a car. This whole process took 2 hours and 12 minutes! Crazy. Everyone (the awesome finance guru) this weekend. I traded in a lease and purchased a car. This whole process took 2 hours and 12 minutes! Crazy. Everyone at this dealership was very helpful and attentive. You could tell the employees enjoyed their job. I will be sending every person I know to work with Pat and Chris when they are looking for a used car. Luckily, I have lifetime oil changes so I will get to say hi occasionally. Thank you so much for taking the stress out of a car purchase. More

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They helped me get the car I want and I had really good experience at this dealer. experience at this dealer. More

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We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction. More

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They were great at getting me a vehicle, went out of there way to sell me one but the only thing i was disappointed in was the truck should of been cleaned and washed before i left ,inside windows were there way to sell me one but the only thing i was disappointed in was the truck should of been cleaned and washed before i left ,inside windows were filthy and between the seats and under the floor mats were leafs and stains on the seats, yes i do understand its used but try to make it look presentable More

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