Patrick Schultz

BUYER BEWARE! !! My wife and I traveled from Pittsburgh, PA to Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Spor !! My wife and I traveled from Pittsburgh, PA to Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model—particularly AWD—was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: the car needed to drive straight, show no visible body damage, have no unusual odors, and be in genuinely “great condition.” We had already test‑driven this model locally and were not browsing—we were buying. Based on their repeated assurances, photos they sent, and their insistence that the car “drove like new” and had no issues, we proceeded. We added the vehicle to our insurance and brought a cashier’s check for the agreed amount, expecting a quick transaction. Upon arrival on February 14, those assurances immediately unraveled. Before even leaving the lot, a red warning light was illuminated on the dashboard. During a short drive, my wife noticed severe visual distortion through the windshield, resembling a fun‑house mirror. Upon switching seats, it became obvious the windshield had been replaced with a low‑quality aftermarket product. The driver‑side door was misaligned and did not close smoothly, and the hood also failed to line up properly. After parking to investigate the warning light, it became clear it was related to the pedestrian impact / pop‑up hood system—indicating the vehicle had been involved in a frontal impact. Despite a “clean” CarFax report, the physical evidence strongly suggested prior collision damage and poor‑quality repairs. This was further supported by numerous HIGHLY visible paint chips, scratches, rim damage, and obvious touch‑up attempts—none of which appeared in the photos provided beforehand. For a vehicle with under 7,000 miles, this condition is unacceptable. More concerning is that these issues were either ignored or intentionally misrepresented by individuals who “do this for a living,” despite our very direct questions and the significant travel involved. Offering to fix the issues after the fact does not resolve the underlying problem: this car should never have been presented as accident‑free or in excellent condition. We assume they were hoping we would go through with the sale after making the long drive from Pittsburgh. We declined to proceed and drove home. Integrity and honesty were clearly lacking in this transaction. While reviews suggest this may not be the norm, this experience was significant enough to warrant caution. If you choose to work with Basil Resale Sheridan, I strongly recommend avoiding Sales Manager Patrick Schultz and his assistant Jose. A clean CarFax report does not replace transparency, and neither does a verbal assurance. Good luck to anyone who actually purchases the Black 2024 INFINITI QX50 Sport, I definitely feel sorry for them. As of this writing, we are still waiting for any formal outreach or explanation from dealership leadership. UPDATE 2/24/26: I just received an email from Dealerrater.com stating Basil Resale reported to them that someone has reached out to us to resolve this issue. That is such a BLATANT LIE! This dealer has absolutely no integrity. My guess is they are trying make it appear to Dealerrater that they have addressed the complaint. I don’t know how this organization can feel good about the way they treat people, when they tried to rip us off just to make a sale. We are still waiting. More

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Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur. More

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Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with. More

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The salesperson was very professional (Darius) and could not have been nicer he is wonderful not have been nicer he is wonderful More

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I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make you feel right at home! I’m very grateful to have worked with them! More

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Darius was amazing to work with. He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Dariu He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Darius. Very happy with my trade. :) More

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Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he sta to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal with me so he pretended to be in a meeting so unprofessional. I had given them both enough time to follow up with me so they should not be surprised that there getting a bad review hope they can learn from their mistakes. More

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It was a pure pleasure working with Patrick and Chris (the awesome finance guru) this weekend. I traded in a lease and purchased a car. This whole process took 2 hours and 12 minutes! Crazy. Everyone (the awesome finance guru) this weekend. I traded in a lease and purchased a car. This whole process took 2 hours and 12 minutes! Crazy. Everyone at this dealership was very helpful and attentive. You could tell the employees enjoyed their job. I will be sending every person I know to work with Pat and Chris when they are looking for a used car. Luckily, I have lifetime oil changes so I will get to say hi occasionally. Thank you so much for taking the stress out of a car purchase. More

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They helped me get the car I want and I had really good experience at this dealer. experience at this dealer. More

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We had a great experience from the website, phone conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction conversation, walking in to test drive a vehicle, and purchasing. The staff was welcoming and answered our questions and concerns to our satisfaction. More

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