Patrick Watson | Page 12

Giovanni young was absolutely great, he’s certainly a great salesman, super nice and helpful, also knowledgeable he was able to answer all our questions and then some, he had a great attitude, very nice great salesman, super nice and helpful, also knowledgeable he was able to answer all our questions and then some, he had a great attitude, very nice person More

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Chris was great to work with and made our experience super simple. We will absolutely call him again for our next vehicle purchase! Patrick in the finance department was extremely helpful as well. super simple. We will absolutely call him again for our next vehicle purchase! Patrick in the finance department was extremely helpful as well. More

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EDIT: DO NOT USE THIS DEALERSHIP 9 days after my awful encounter with Patrick, someone used my information, including my social security number to apply for a credit card. Luckily, because I didn't trust encounter with Patrick, someone used my information, including my social security number to apply for a credit card. Luckily, because I didn't trust these people, I placed a freeze on my credit so the issue was caught before it was a problem. This is the only place I have recently provided my social security number. I can't know for sure that they did this, but is it worth the risk? The timing certainly is suspicious... Avoid the risk and go elsewhere More

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Just completed my purchase of a mustang mach e through metro ford. Linda, my salesperson was very nice, helpful, and extremely patient with me through the very long wait for my order to be produced and de metro ford. Linda, my salesperson was very nice, helpful, and extremely patient with me through the very long wait for my order to be produced and delivered. Dave, the director of sales, was also kind and understanding while working through financing options with me. I would have liked a smoother process completing the purchase once the car was delivered, like less of a fight for price protection,etc, but I would say the majority of the blame lies with Ford corporate. Except for Patrick. Patrick in the finance department was an absolute nightmare both times I had to interact with him. He was rude, dismissive, lacked knowledge of some critical financing details and lied to me about it, attempted to have me sign forms with the wrong rate and incentives without so much as explaining what the forms were, then resorted to literal name calling (in the public waiting area in front of other customers) after I asked questions about the forms, held my ground, and was eventually validated by a ford rep on the phone. Absolutely cannot recommend working with him and frankly would reconsider using this dealership based on my interactions with him alone. I have since learned that he is well known for this kind of behavior. Gabe from the finance department saved the day and took over after I requested to work with someone other than Patrick. He was very sincerely apologetic, and took it upon himself to speak with the sales director about the situation after witnessing Patrick's antics. He then proceeded to execute the correct terms of our deal without any manipulation, dishonesty, or pressure. He was very professional and wonderful to work with. Thank you to Linda, Dave, and Gabe. To the owner of this dealership- why is an employee with such terrible customer service skills still there? My overall assessment of using this dealership is: do your research so you can stand your ground when necessary and ask for Gabe- avoid Patrick like he's covid 19 incarnate. More

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Overall the sales itself was good - Linda was great to work with. When it came to financing I feel like there wasn't a lot of work done to get our business set up with the loan which we were fully qualifi work with. When it came to financing I feel like there wasn't a lot of work done to get our business set up with the loan which we were fully qualified for. That forced me to do my own research to get a loan set up for our business. I was easily able to establish less than half the rate we were offered by Metro Ford. - Financing also changed the sales agreement price without verbally telling me, and did not verbally tell me the about the warranty package he put on there without at very least telling me about it, and what it covers. It's his job to tell me about, and not think I know to ask about everything - I don't do this every day like him. I feel that was all 'snuck' on there hoping I wouldn't see it or ask about it. That alone makes me not want to ever do business there again. Lastly there is rust on the bottom of the new truck and I feel like it's pulling teeth to get any help with it. I've inquired many times, and still to this day I have no answer, I've even put in a ticket through Ford HQ about this and nothing yet which is slightly concerning to say the least since I'm a loyal Ford customer. More

by Jason Verified Customer Verified Customer

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This is the 2nd time we have bought from Metro Ford and they are awesome. Our salesman, Chris Derrick is so informative and he's honest and cares about his clients. We will recommend him to our friends a they are awesome. Our salesman, Chris Derrick is so informative and he's honest and cares about his clients. We will recommend him to our friends and family! More

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Easy deal. Quick and efficient sales process. Best deal in the metro hands down. Thanks! Quick and efficient sales process. Best deal in the metro hands down. Thanks! More

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This is our 3rd car that we have bought from Metro Ford of OKC and they always have treated us well. Johnny Mahsetkyis a great salesman and works hard for his customers. The service department has always of OKC and they always have treated us well. Johnny Mahsetkyis a great salesman and works hard for his customers. The service department has always been easy to work with and they get you in and out quickly. More

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I appreciated doing business with Chris and this dealership! Everyone was very kind and helpful, even when I didn't have the best attitude! Thanks being you! dealership! Everyone was very kind and helpful, even when I didn't have the best attitude! Thanks being you! More

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Mr Derrick is a very knowledgeable salesman and the purchase was a pain free experience!! 100% recommend!! Thanks again!! purchase was a pain free experience!! 100% recommend!! Thanks again!! More

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