Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 21

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

March 19, 2021

Dealership Rating
Employee Rating

Polite,& knowledgeable Patty is a pleasure to work with.Patty listen very well when I explain the situation I am having with my vehicle,very nice. More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Wampole

March 18, 2021

Dealership Rating
Employee Rating

Patti is always great to work with! She is always very kind and Attentive to my Jeeps needs. Whenever I call to scheduled a appointment, i always ask for her. She’s my go to gal! More

by Mslaght212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 18, 2021

Dealership Rating
Employee Rating

Jason our sales person was friendly enough. The wife liked him as a person that she bear hugged him. She also liked Matthew in finance. More

by jesjr76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Pfannenstiel, Ron Ward

March 18, 2021

Dealership Rating
Employee Rating

Treated with respect by everyone involved. You don't find that very often and I will be sure to tell other people about my experience. More

by DIANASIEPLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Berlin, Joshua Wampole

March 17, 2021

Dealership Rating
Employee Rating

I had oil change and recall on fuel pump relay. They did the oil change and had to order the relay which is two months out. Gave my vehicle a quick wash. Got my vehicle within two hours which I call quick s More

by dpdobrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 15, 2021

Dealership Rating
Employee Rating

My Wrangler had the check engine light on and I scheduled an appt within the week. The only day open was Fri morning and I always schedule my appointments with service advisor Patti Ostergaard when available More

by ttrevino80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mechanic not listed

March 15, 2021

Dealership Rating
Employee Rating

Patti is very helpful in setting up service and rides .Gave us 10% off coupon. Always cheerful and knowledgeable. Also very satisfied with all the work done on our Jeep. More

by Dfboss57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 13, 2021

Dealership Rating
Employee Rating

As always, Patti and the whole service technician team performed at the very highest level . I have 2 cars for servicing, and both vehicles are handled with extreme care. More

by Palmen Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 12, 2021

Dealership Rating
Employee Rating

The 2015 jeep I bought first time driving it overheated. I feel all of that should of been checked before it went on the lot. Took me two weeks to get back not happy about the wait More

by Wodzilla1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Barsuli, Timothy Delord

Mar 29, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review. All customer input is considered valuable and greatly appreciated. I apologize for the delay in your repair due to back ordered parts, as well as for the fact that you had an unsatisfactory experience with your first service advisor. However, based on information gathered here and judging by the 4-star rating you provided her, things went much better once Patti took things over for you. Hopefully, when all was said and done, we regained your trust in Palmen to the point where you will not only be back, but also feel comfortable recommending us for sales and service. Thank-you again for your patience and understanding, enjoy your jeep, and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

March 12, 2021

Dealership Rating
Employee Rating

Very friendly and informative. They offered to wash my car after servicing which I thought was very nice. Truly a nice dealership. I will certainly be back. More

by appyluvr145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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