Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 28

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

January 13, 2021

Dealership Rating
Employee Rating

Patty is very friendly and helpful,she listened to what I was telling her and always does what she can to help. I always stop to talk to Josh when I am there and he is always asking me if there is anything h More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joshua Wampole

January 12, 2021

Dealership Rating
Employee Rating

Fixed our vehicle in a timely manner!! Thank you and the lady who checked us in was very nice ! I will refer everyone to you . Thank you More

by HarryLori Wessling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 11, 2021

Dealership Rating
Employee Rating

Over priced. Parts and labor. Had a piece of plastic trim installed. Should have taken 10-15 minutes. Charged me $140. Rip off. I'll be going elsewhere. On a side note Patti has always been great and I un More

by justinduww
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 25, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is welcome and appreciated. I tried reaching out to you on 1/11/2021, but received no response. I am sorry you feel you were overcharged, but my understanding is that Patti quoted you on the job ahead of time. That being the case, why you did not bring up the pricing issue at that time, before having the repair done? Did the quote end up being inaccurate, incomplete, or miscommunicated? I would be happy to address your situation if you could provide more detail, so please feel free to respond using any of my direct contact info below. Thanks again and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Jan 25, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

I am sorry you feel this way. I was just attempting to address your concerns in detail, given we take all reviews seriously and try to not only address them, but provide a detailed personal explanation in the attempt to make things right. If you do wish to discuss any of this further, please feel free to contact me using the information provided below. If not, I completely understand, thank-you for your time, and hope you have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Jan 25, 2021

justinduww responded

The quote was only material in advance. There was no advance quote of labor. Either way $140 is way too much to snap a piece of plastic on. I've shared the cost with my friends and other connections in town. It's insane. The last time I brought my van in another service person talked me into brake fluid and power steering fluid changes on a 40,000 mile vehicle that didn't need it. I didn't respond because your dealership won't make the changes needed to retain me as a customer. I'm self employed I understand the cost of business. $140 is insane for 10 minutes of snapping plastic trim on. I also don't really appreciate your tone in the message. I didn't respond because I'm not pursuing you to do business. You might attempt to get me back as a customer, but I'm not chasing Palmen. Also had front brakes done. Cost at your shop almost $1000 for two rotors and pads. Cost at the shop I go to now $450. Your material is the same. Your labor is no better educated.

January 08, 2021

Dealership Rating
Employee Rating

The service department check in is very professional and courteous! The service department does excellent work! I am very fortunate to be assigned Patti to coordinate my service! She is courteous, friendly More

by gdfuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 08, 2021

Dealership Rating
Employee Rating

I had called and left a voice message, to make an appointment regarding the brake light staying on. Patti got back to me in a short period of time and confirmed appt for the next day. They repaired t More

by DENNISJUMP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gastaldi, Randy Rogers

January 07, 2021

Dealership Rating
Employee Rating

Helpful courteous no hassles people were very friendly answered questions and delivered the car and I am. Very pleased with Patty and well keep coming back for service or a new car More

by westtm.47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 01, 2021

Dealership Rating
Employee Rating

Tim Delord was a very good Service rep. He very helpful I’ll be happy to use your shop again Thanks Tim Delord for time More

by Wisconsinmale32
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Timothy Delord

December 26, 2020

Dealership Rating
Employee Rating

Rude front desk lady. Waited over an hour and a half to replace one small part with no communication. Not worth going back for fixes More

by Ks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 11, 2021

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is appreciated. I tried replying to you here, through DealerRater, privately on 12/28, and received no response. I would like to look into this visit further, but unfortunately DealerRater only provides us with your screen name - "Ks" - and I am unable to look any further without the full name that the vehicle was serviced under. If you could provide me with that name or the vehicle's VIN, by responding here or using any contact info below, I would be happy to investigate and give you a call to discuss further. Please feel free to contact me using my info below if you wish to discuss anything further and I will be glad to help. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

December 22, 2020

Dealership Rating
Employee Rating

Service person was pleasant and courteous. Was in and out in an hour. All work requested was done. Car wash was well done and clean More

by Silvanijames
Recommend Dealer
Yes

Other Employees Tagged: Wally Clark, Jason Pfannenstiel

December 21, 2020

Dealership Rating
Employee Rating

From the sales team to the service dept., everybody was helpful and welcoming. The car wash at the end of the service side of the visit was a nice topper. More

by djkruse34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Krikau

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