Patti O | Page 30
Service Advisor
Palmen Dodge Chrysler Jeep Of Racine
8320 Washington Ave
Racine, WI 53406
608 Reviews
Write a Review608 Reviews of Patti O
December 10, 2020
I utilized Palmen to do my tires as they had the best price, and id have the work done by ram technicians. I Worked with Patti who was excellent and very pleasant to speak with. Hopped into my truck to g price, and id have the work done by ram technicians. I Worked with Patti who was excellent and very pleasant to speak with. Hopped into my truck to get back to work but i did not look at the tires. when I got to work in Kenosha I received a voicemail from Patti asking me to give her a call. When I returned the call she stated they had put the wrong tires on my truck. She asked if someone could come pick it up, to replace them, and return the truck. I stated that that was fine. I’m happy she caught it(even though the other tires were a higher quality) and she apologized. I just find it crazy that something like this happened. Upon getting in my truck to return home I realized there wasn’t even gas replaced from the travel from Kenosha to Racine, and back to Kenosha. It’s not that it’s a huge deal, but it isn’t my fault. 15miles each way is 45 miles total in a vehicle that averages 15mpg. I at least thought out of courtesy that the fuel would be replaced, if not topped off. Like I said Patti was nice to work with, just not really impressed with the service overall. More
December 10, 2020
Had the heater control box replaced thought a little pricey had to schedule another appointment because they forgot to connect wire in console very inconvenient but maybe understandable considering the pricey had to schedule another appointment because they forgot to connect wire in console very inconvenient but maybe understandable considering the number of connections More
December 08, 2020
Always a great place to go for service. Very clean, wearing protective gear and very efficient. Clearly customer oriented for going that extra mile doing what’s necessary to bring customers back! wearing protective gear and very efficient. Clearly customer oriented for going that extra mile doing what’s necessary to bring customers back! More
December 08, 2020
Very clean very helpful. Salesman Calvin is Very clean very helpful. Salesman Calvin is grear Finance Matt was very helpful Patty in service is very helpful Found the car O was looking fo Very clean very helpful. Salesman Calvin is grear Finance Matt was very helpful Patty in service is very helpful Found the car O was looking for More
Other Employees Tagged: Matthew Gastaldi, Teddy Hendrix, Calvin McIlwain, Ron Ward
December 07, 2020
Wally was the gentleman that worked with me 11/27/2020. He was very professional and a pleasure to work with. I had a small hiccup with one of my tires, gave Wally a call and he handled it for me in a time He was very professional and a pleasure to work with. I had a small hiccup with one of my tires, gave Wally a call and he handled it for me in a timely manner that was very satisfactory. I will be referring female family & friends to Palmen of Racine! More
Other Employees Tagged: John Caretta, Wally Clark, The gentleman that helped me with my tire Saturday had exceptional customer service skills. He explain to me why my psi for one tire was not registering properly and fixed it.
December 05, 2020
Excellent customer service! Patty continually goes out of her way to make sure my vehicle needs are fulfilled including providing lowest possible pricing.for parts and/or services provided. of her way to make sure my vehicle needs are fulfilled including providing lowest possible pricing.for parts and/or services provided. More
December 04, 2020
Convenient appointment times. Everyone was pleasant and helpful. Appreciated car being washed. Service was done in a reasonable time so that the wait time worked with my schedule helpful. Appreciated car being washed. Service was done in a reasonable time so that the wait time worked with my schedule More
December 04, 2020
I always take my vehicle to Palmen Motors for service. It is also where I go to buy my new vehicles every three years. They know me and I know them and I trust them to do a great job. They don’t disapp It is also where I go to buy my new vehicles every three years. They know me and I know them and I trust them to do a great job. They don’t disappoint! More
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