Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 32

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

November 23, 2020

Dealership Rating
Employee Rating

I go to Palmen because Patty in Service is excellent and worth the drive from Oak Creek. I choose not to go to a closer Dodge dealership because of her. More

by cherylmadsen7071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 23, 2020

Dealership Rating
Employee Rating

Patti is very pleasant and took care of all my concerns. The mechanic did a great job and topped off all my fluids and did great service on my Jeep. More

by JAYTYLIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 22, 2020

Dealership Rating
Employee Rating

My sheep had a oil leak. I stopped by and saw service writer Patty. Made an appointment and dropped my Jeep. I got a rental and the next day it done. I was very pleased. Thank You Scott More

by THEAFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2020

Dealership Rating
Employee Rating

Very professional and highly recommended from the sales staff to the service dept I have leased my last 7 vehicles here and it’s been a pleasure to work with More

by dlemay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wally Clark, Chuck Schovain

November 18, 2020

Dealership Rating
Employee Rating

Patty, always find a way to fit me in, she gives me wonderful customer service, answers any questions I may have, I'm happy to know she's looking out for me as well as the company! More

by mariefromgi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 17, 2020

Dealership Rating
Employee Rating

As usual, this visit was handled in a very professional and friendly manner. Simple oil change and tire rotation. Patti in service was friendly and made sure I was absolutely satisfied with everything befo More

by jeff.roloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 12, 2020

Dealership Rating
Employee Rating

Wally is great to work with and always make the experience efficient. Trust him to take care of our company cars. Thank you for the help More

by MW
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wally Clark

November 12, 2020

Dealership Rating
Employee Rating

Need more knowledgeable technicians. Took way too long to correct problems, creating much tension and additional cost. Patti in service was very helpful in rectifying situation. More

by fran.pond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Matthew Gastaldi

Nov 25, 2020

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as any input from our customers is greatly appreciated. That being said, I apologize for the missteps which occurred while servicing your vehicle, but am glad that you feel Patti helped make things right for you. She's definitely one of the best we have here. Additionally, I understand (from a different review) that congratulations are in order given that the weekend ended with you purchasing a new vehicle from Tom Berlin! We are grateful that Patti and Tom seemingly did everything they could to maintain your trust and loyalty, and look forward to continuing to serve you with all of your vehicle needs. Thank-you for your patience and understanding, and have a great day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

November 11, 2020

Dealership Rating
Employee Rating

Very professional and very friendly , and timely. Patty is a very compassionate person and always responsive. As always, thanks for working with our family P More

by paulwhuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 11, 2020

Dealership Rating
Employee Rating

Patty in service is fantastic, very knowledgeable and helpful... patty always has a positive attitude and understanding of what I need with both of my vehicles. More

by Jaydigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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