Patti O
Patti O at Palmen Dodge Chrysler Jeep Of Racine

Patti O | Page 43

Service Advisor

Palmen Dodge Chrysler Jeep Of Racine

8320 Washington Ave
Racine, WI 53406

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5.0
608 Reviews
5.0

608 Reviews

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608 Reviews of Patti O

August 05, 2020

Dealership Rating
Employee Rating

Patti who helped me was very nice and wanted me to get serviced and on my way out the door. Picked up my vehicle and what I wanted was 100% what happened. More

by tomhanson642
Recommend Dealer
Yes

Other Employees Tagged: Matt Collins

August 04, 2020

Dealership Rating
Employee Rating

Patty in service is awesome. She is very thorough and is up-to-date on what the vehicle needs but doesn't try to push things that aren't necessary. It's what I look for in a service department. I've been to More

by anielsen26711
Recommend Dealer
Yes

Other Employees Tagged: Joshua Wampole

August 04, 2020

Dealership Rating
Employee Rating

You guys are a joke!!!! Absolutely have lost a customer. Thanks for nothing A waste of time and a waste of money Bye bye Dodge More

by kandkwillis
Recommend Dealer
No

Other Employees Tagged: Wally Clark

Aug 19, 2020

Palmen Dodge Chrysler Jeep Of Racine responded

I am sorry that you feel this way, but unfortunately have no idea why you are so dissatisfied. I show you had your vehicle in for a diagnosis (updating along the way) of a check engine light showing "misfire at idle", for which we then provided an estimate for repairs, and which you subsequently declined. I tried reaching out to you when we were initially notified of your review on August 4th, but received no response. If you would like to contact me with additional information about anything negative that happened along the way, I would gladly try to see if there is anything I can do to make you feel better about your experience here. You can reach me by responding privately here on DealerRater or by using any of my contact info below. Thank-you, and have a nice day! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct#: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

August 04, 2020

Dealership Rating
Employee Rating

Periodic maintenance As always, Patti and all the shop people did an excellent job of getting me in on schedule and out in a very short time frame...I appreciated it More

by Palmen Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 03, 2020

Dealership Rating
Employee Rating

Josh was awesome and everyone in there is always pleasant and knowledgeable whenever I have a question they answer it no matter what just great service people! More

by mketroy
Recommend Dealer
Yes

Other Employees Tagged: Joshua Robinson

August 01, 2020

Dealership Rating
Employee Rating

The best dealership in racine. The only place I will take my jeep for repairs or service. They treat you with respect when you are there. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 30, 2020

Dealership Rating
Employee Rating

I had a couple of different issues that needed resolving. Patti was communicative and gave me a couple of different options. I was very pleased with the service and appreciated the courtesy ride by Dan. Than More

by ptolly7
Recommend Dealer
Yes

Other Employees Tagged: Dan Brown was also excellent

July 30, 2020

Dealership Rating
Employee Rating

Timing to get in was quick as usual. Great service and done timely. Also a pleasure to always work with Patti at the service counter. More

by jonnyk78
Recommend Dealer
Yes

July 29, 2020

Dealership Rating
Employee Rating

The team is always on top of things when I bring my car in for service. They are courteous and helpful. The area is always nice and clean. More

by SJFOX2002
Recommend Dealer
Yes

July 29, 2020

Dealership Rating
Employee Rating

5 hours for a diagnostic check on my air conditioning system ? I think the waiting times are a bit excessive when there is an appointment made. I had some tire issues recently, 1.5 hours waited to have a More

by MLWOP
Recommend Dealer
Yes
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