Patti Railey | Page 6

Patti Raily makes this dealership a very rewarding and enjoyable experience! She found the exact car we wanted including a heated steering wheel! Great group to deal with… enjoyable experience! She found the exact car we wanted including a heated steering wheel! Great group to deal with… More

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Excellent customer service. Very professional and ensured a wonderful experience. I would highly recommend this dealership and staff. Very professional and ensured a wonderful experience. I would highly recommend this dealership and staff. More

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This is my third Mercedes’ and it because of the excellent customer service provided! Love my car!!! excellent customer service provided! Love my car!!! More

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We always get the best treatment when we take the car or suv in for service! They service treats us so special. They go over board to to meet our time schedules, service in great time and even sometimes p suv in for service! They service treats us so special. They go over board to to meet our time schedules, service in great time and even sometimes pick up and deliver! We couldn’t ask for better service and or treatment! They really take good care of our three Mercedes! Allen and Patti or great employees and that’s one reason we love Mercedes! Charles and Sherry Trent More

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Exceeded our expectations after looking for nearly 2 months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. months for a replacement vehicle due to something that was beyond our or their control. They went the extra mile to make sure we were taken care of. We could not be happier with the outcome. My wife is ecstatic about her new ride. Second purchase from here and with Patti. Customers for life. More

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Just purchased my 2 Mercedes-Benz from here today. Proud to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Rail to say they found the needle in a hay stack! It was a bumpy road to get here but we made it and I couldn’t be happier! I love my GLS450!!! Patti Railey is the absolute best. Ask for Patti if your looking for a new ride. She is not just a salesperson looking to sell you a car she will be your friend for life! No matter what time it is you can always count on her to help out. I can not imagine ever using another dealership or sales rep! More

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Ooooooh That Smell! After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. De After our first nasty smelling vehicle, we were assured it was an isolated incident and purchased another. The new one smells worse than the first. Despite thousands of complaints and class action law suits, Mercedes has done nothing to help. In fact, they want us to have the filter and system cleaned a second time, at our expense. They wouldn't even give us a loaner, and threatened to charge us a storage fee if we left the unbearable vehicle on their premises. Search Mercedes mold smell before purchasing. You just might end up with a foul smelling vehicle and mold spores blowing in your face. Mercedes will do absolutely nothing for you. They have a design defect, as they attempted to engineer a system that wouldn't leak water on the driveway. Instead, the condensation has nowhere to go and the HVAC system is a mold haven. We should have been finished with Mercedes when they didn't cover the air suspension/struts (also a manufacturers defect) that went out on our previous vehicle. This happened to people we know and countless others complaining of it online. When Mercedes attempts to engineer differently things than other manufacturers it is often a failure, and they don't back up their product. Mercedes is deceptive. Do your research prior to buying a vehicle from them. More

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Scheduled A3 Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name defin Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name definitely should be included with Allen and Kim. He continued the same excellent service that I expect at Mercedes. More

by pjenx Verified Customer Verified Customer

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Purchase Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME! Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME! More

by LMLEACH4 Verified Customer Verified Customer

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Pleasurable experience making purchasing a car fun I have been a repeat customer for over 20 years. The staff and service people have always been courteous and helpful each time I visit the dealership. I have been a repeat customer for over 20 years. The staff and service people have always been courteous and helpful each time I visit the dealership. More

by TACOGLIDE Verified Customer Verified Customer

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