Paul Betcher | Page 9

We had a very pleasant experience with Luther Park Place. Paul Bechter, our sales associate, is a very courteous, cordial and patient person to work with. I think he genuinely wanted to serve our needs. H Paul Bechter, our sales associate, is a very courteous, cordial and patient person to work with. I think he genuinely wanted to serve our needs. He listened intently and patiently. He was very knowledgeable and answered all of our questions. He helped us build our vehicle to fit our needs and wants. When he found he didn't have a perfect match on his lot to meet our needs he worked with sales manager James Taylor. James was also extremely friendly and eager to help us find a close match in stock. I am very happy with the match they found. It was almost everything we wanted but with upgrades in steering, suspension and seating. It's a wonderful vehicle and lives up to the BMW motto " The Ultimate Driving Machine" We are grateful for Paul and James help and the huge amount of time they were willing to devote to us More

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I had purchased a car previously, and I knew what to expect. They treated me nicely. I was in and out of the business in good time. expect. They treated me nicely. I was in and out of the business in good time. More

by PAULSORUM06 Verified Customer Verified Customer

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Great experience in selecting, purchasing, and picking up a new BMW. I found the dealership to be very professional. Paul was extremely knowledgeable about the car and it’s features. I made the purchase in R a new BMW. I found the dealership to be very professional. Paul was extremely knowledgeable about the car and it’s features. I made the purchase in Rochester rather than in the twin cities (where I live) because of the customer service!! More

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Experience was less than great. Initially purchased a car that after getting it home and putting car seats in it, realized it wasn’t going to work for what I needed and didn’t have the features I wanted. Con that after getting it home and putting car seats in it, realized it wasn’t going to work for what I needed and didn’t have the features I wanted. Contacted Paul and said I wanted to look at a different vehicle. My dad was helping me with this purchase and went to talk to Paul and look at the other vehicle until I could leave work and get there. During his conversation with my father he shared he would be losing commission if I took a different car. I honestly feel that was inappropriate. It did however show in his attitude and actions. He was very hurried when completing the paperwork and letting me drive the car. He didn’t explain the sticker to me, the features nor did he discuss the service report that came with the car. He didn’t point out the very large and deep scratch or the dent that was directly near the scratch. Both of which aren’t just minor. He also didn’t alert me to the smell that was emitted when using the air conditioning. I met with the finance person and while filling out the paperwork/going over the price of the vehicle, I questioned the need for the extra protection for the leather on the seats. This was something that had been added to the previous car due to it having cloth seats. Steven stated he had not spoken to my dad about keeping this with the new vehicle. He stated, “It was on there for the other vehicle, I assumed be knew that and was fine with it. “ He appeared irritated when I informed him I was going to call my dad and ask him. Just overall not a positive experience. It felt like I was more of a pain for them to deal with than a paying customer. More

by KMOWEN21 Verified Customer Verified Customer

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I purchased a new VW Tiguan from Park Place. I had a great buying experience. The sales staff were very knowledgeable and made the process run smooth. great buying experience. The sales staff were very knowledgeable and made the process run smooth. More

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Paul Betcher was excellent to work with. He was prompt, knowledgeable, and friendly. He listened to my requests and found my dream car. So pleased! knowledgeable, and friendly. He listened to my requests and found my dream car. So pleased! More

by ALVAREZ.NICOLE Verified Customer Verified Customer

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Very easy to by a used car. Friendly Sales staff, good selection of cars to choose from, answered all my questions and a clean showroom... selection of cars to choose from, answered all my questions and a clean showroom... More

by EE.AUBERTIN Verified Customer Verified Customer

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Our salesman, Paul Betcher, was very attentive, knowledgeable, and eager to match us up with a vehicle that met our qualifications. After purchase, review of the technology/options inside the vehi knowledgeable, and eager to match us up with a vehicle that met our qualifications. After purchase, review of the technology/options inside the vehicle was very helpful. Greatly appreciated the team detailing the vehicle so we could drive off the lot with our new purchase on the same day. More

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Experienced a few long wait times during the experience. Our salesperson was very knowledgeable and found us a vehicle that met our needs. The visit to get the second key was very poor as we were told to be Our salesperson was very knowledgeable and found us a vehicle that met our needs. The visit to get the second key was very poor as we were told to be at dealership at 11 am, the key maker arrived at 1:40 pm. More

by LEE BOETTCHER Verified Customer Verified Customer

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Paul Betcher and James Taylor were amazing! Paul has an endless patience, and I felt their ultimate goal was not just to sell me a car but to help me find the one that would best fit my wants and needs. An endless patience, and I felt their ultimate goal was not just to sell me a car but to help me find the one that would best fit my wants and needs. And we did it!!! I am very pleased with their services and my new car!!! More

by sabrinacdc Verified Customer Verified Customer

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