Paul DaRocha | Page 2

I would NEVER buy a car from them again. Completely dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The ca dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The car was at 36,933 when I purchased it and the light came on at 36, 939. I have photos of the mileage when I purchased and a time stamped photo of when the light came on. I contacted them about it and was told to call the service department on Monday as I purchased it on a Friday and was told it was covered under the warranty. I was also told that I had a manufacturer warranty and that the car is certified preowned which was not true. They refuse to fix the situation. Over two months on the phone between Nissan corporate and Maus Nissan who promised they would fix it didn’t do anything. Nothing to rectify the situation. I was told multiple times I would receive a call back and not to worry about it they would fix it. I was literally told after two months of lies they cannot and refuse to do anything to help. I was given the run around by the manager Paul for months. I advised the last time I was recording the message. I have photos of the mileage when it went off and the original papers when I bought it. All of the phone records and text messages and the recorded message as well. I asked him how this is acceptable business when clearly this issue was on their end and they lied multiple times to me (witnesses were present during this as well). The person who sold me the car lied about the certification and the warranty and I was told it’s a play on words and he probably didn’t realize what he said. They did not offer to fix this, to fix at cost or to even discount and it costs $1,800. I was given the complete run around the entire time and lied to by them so many times that I made sure to keep evidence of it all. I spoke with several mechanics who advised that there is a way for them to pull a sensor on the car to prevent the light from going off when I was looking at it and test driving it. Please do not buy from them. I wish I did my research. Go look at the BBB page and see how many people they have screwed over. They lie on their website with pricing as well as car details. The car was listed at $13,000 with a sunroof. There was no sunroof and when I went in they said it was over $15,000 because of tax, tag, title and dealer fee even though those weren’t included in the $15,000. They also make you get Maus care and you can’t opt out even if you want to. Maus care covers 3 oil changes a year and services that would cost less then $100 a year. They charge over $1,000 for it. I will definitely never be back there and I will be telling everyone not to buy from them. Please go somewhere else. More

by Gigglychika425 Verified Customer Verified Customer

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Simplest way to say this is I’m outraged in how this company does business. Simply put they are swindlers who don’t stand up to anything they say. The only thing they do back is the paperwork which is i company does business. Simply put they are swindlers who don’t stand up to anything they say. The only thing they do back is the paperwork which is in their favor! So I decided to trade my 2012 Nissan Frontier SL 2x4 in and initially looked at a 2019 Tacoma they had on the used lot. I could not work out a reasonable price so I opted for a 2019 Nissan Frontier SL 4x4 as it was the only thing they had comparable to what I was trading in without losing features. By this time it was already getting dark. After another hour going back and forth over the price, waiting for Sales to go back and talk with their boss and come back, have multiple “closers” come back to rework prices and payment figures I was finally able to inspect the vehicle. By this time it was dark. In the dim lighting of the parking lot I was able to briefly inspect the vehicle and chose to move forward. As it was already late and given it was a 2019 and being told it had never been wrecked I felt comfortable closing the deal with a few exceptions that I got to keep my tonneau cover, floor mats and hitch which I was given help to transfer later that night with the exception of the hitch that was forgotten. There were a couple things that were also owed to me. Fix the stereo with a broken button, fix the broken ac vent and I’ll get the spare set of keys when I return with the ones for my trade in. I wasn’t directly provided a vehicle background on this truck but was for the Tacoma but when I was in finance I did initial the front page of one in the book of pages I was asked to sign. Keep in mind by this time it was after 9:30pm. JD did however manage to emphasize the use of the camera clearly while I was signing the documents. When I asked them to review these tapes they meant nothing. The next day I realized I had left a SunPass in my trade in so I stopped by early with The spare keys and my original floor mats I had found. Here I spoke with Ryan and another manager about getting my hitch and tow package off my old truck as the new one did not include it like the Tacoma. Ryan said he would get it pulled after confirming with JD and hand deliver to my home as he lived in the area. I still hadn’t received my spare keys. I was presented with a new form to sign on the extended warranty which was not correct based on the conversation I had with JD which should have had 85k for 5 years. The form was for 60k for 5 years. I asked for it to be corrected and ended up sitting for a hour before JD finally came out and said he would correct but did not have time and asked me to return Saturday or Sunday. So I left returned home and finally had an opportunity to take in my new truck. I setup my car fax service reminders and noticed the truck had service records from Maryland (meaning snow). I immediately started inspecting the underbody of the truck to find it was covered in rust. The frame, drive shaft suspension components, brakes all with way to much rust for my comfort. On top of the the muffler has permanent damage from rust. The 2012 Frontier I traded had zero rust and being Florida I did not expect a northern car. I emailed JD knowing it was already late and didn’t expect a response that evening. Saturday I had things to do so I couldn’t go back to the dealer but I did call regarding the rust. I spoke with a manager who said with a lot of hesitation I could bring it in and pick something comparable. Sunday morning I arrive and speak with yet another manager who didn’t understand rust or even the reason I was there. Made me sit for another hour while he went back and forth to talk with his boss until I asked to talk to him directly. By this time another person was involved “Joe Cabusao”. Seems his role was to calm me down because by this time I was getting furious. I was told sure you can TRADE the truck but there would be fees and taxes due on the trade. All while I’m telling them the truck I purchased was not what I received due to this rust damage. No one seemed to care about the rust. On top of that they now refused to fix the extended warranty because I initialed a “menu” with someones poor handwriting in green marker unless I paid the difference when I was told the day prior it would be covered by the dealer and was only $100 difference. Though they said they would wave the deductible of $100 if I came in and that was like pulling teeth to get in writing. Now I’m stuck with a 2019 Frontier with permanent rust damage and likely even more that I cannot see and I have to co tubule to come back to a shady dealer for service and we’ll still items owed. Oh btw I did manage to get the spare key fob w/o key and they wouldn’t even cut me a key?????? They won’t help with the rust, I’m still waiting for my hitch which by this time I probably won’t get. Your company has lost all my respect and if it wasn’t for my forced to purchase Maus care I would never come back! Ridiculous! How do you do business like this and stay in business??????? -Eric More

by Emongony Verified Customer Verified Customer

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The dealership is amazing between the sales associate Patrick Alu, the desk managers Jaryd and Jason, and the financier Aldo we wouldn’t shop anywhere else. We will send all of our friends and family t Patrick Alu, the desk managers Jaryd and Jason, and the financier Aldo we wouldn’t shop anywhere else. We will send all of our friends and family to Maus Nissan to See Patrick Alu for sure More

by Noles1899 Verified Customer Verified Customer

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Best service??? Purchased a certified used vehicle 2 months AGO and the battery died. NOTHING was left on and nothing was done to cause this AT ALL. We even purchased the 5 year extended warranty throug months AGO and the battery died. NOTHING was left on and nothing was done to cause this AT ALL. We even purchased the 5 year extended warranty through them which was an additional $100 a month and they WILL NOT replace battery and now we have to lay out an additional $150. Their coverage and warranty SUCKS!!! ***EDITED TO REFLECT THE FACT THEY MADE THIS RIGHT!*** THANK YOU PAUL! More

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No integrity and completely unaccountable. Untrustworthy and no morals when it came to Brandon Cruz and other employees at this place of business. Extremely unhappy. and no morals when it came to Brandon Cruz and other employees at this place of business. Extremely unhappy. More

by munoz46 Verified Customer Verified Customer

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Bought this tuck in 2020 new its a 2019 wasn't happy with that. Vehicle is great im really happy with it. Go buy yours today . What ever it takes. Drive home today. that. Vehicle is great im really happy with it. Go buy yours today . What ever it takes. Drive home today. More

by Paulcampos7025@gmail.com Verified Customer Verified Customer

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Paul DaRocha is a very dishonest manager who promised us the defects on our car that we purchase , would be fixed. He didn’t come through with his promises on our purchase receipt. We will absolutely never the defects on our car that we purchase , would be fixed. He didn’t come through with his promises on our purchase receipt. We will absolutely never ever do any business with any Maus dealerships. What a sorry mistake we made to do business with crooks. Josephine Dziarkowski More

by Josie Verified Customer Verified Customer

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I took my car in for it’s first check up! It has less than 700 miles and I’ve had it since 2/13/20. I asked them to set the “bells and whistles” that came with the car. They didn’t. I asked them to ch than 700 miles and I’ve had it since 2/13/20. I asked them to set the “bells and whistles” that came with the car. They didn’t. I asked them to check the back doors as they have to be slammed to shut them. They didn’t. I was there from 8:20 until after 1. I spoke with Mr. da Rocha , very pleasant but...... nothing changes at this dealership, More

by Bailey Verified Customer Verified Customer

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This dealership makes you feel like familyWe have purchased a total of five vehicles through you we recommend friends family everyone to Maas Nissan thank you for always going over and beyond our nee purchased a total of five vehicles through you we recommend friends family everyone to Maas Nissan thank you for always going over and beyond our needs More

by Gina Verified Customer Verified Customer

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Daniel our sales representative was very professional and knowledgeable in helping us make the best decision regarding our car needs. The Maus Nissan managers and staff go all out to assist and facilitate th knowledgeable in helping us make the best decision regarding our car needs. The Maus Nissan managers and staff go all out to assist and facilitate the customer with their car buying experience. Thank you, Maus Nissan we are very satisfied customers. More

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