Paul Davila

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent service experience. We sincerely apologize that our team did not take the necessary time to review the invoice with you and discuss any future maintenance needs for your vehicle, as we strive to ensure every customer leaves fully informed about the work completed and any proactive steps they can take for their car's well-being. We will address this immediately with our service team to reinforce the importance of these discussions and ensure all essential information, including upcoming needs, is communicated clearly before payment is processed. We appreciate you bringing this to our attention so we can improve our service process for all our valued customers. Please reach out to me directly at kohly@bigstarhyundai.com and I would be happy to review the completed services and any recommendations with you personally. Kohl Young, Service Director.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. It sounds like we did not meet your expectations in several areas. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback, we sincerely regret the delay and frustration you experienced while waiting for your keys and that your windshield fluids were not topped off as expected, we are working with our team to improve the vehicle return process and ensure all steps of the service, including fluid checks, are completed thoroughly for every customer. We truly appreciate you letting us know. If you are interested in allowing us to re-top all your fluids, please reach out to me directly at kohly@bigstarhhyundai.com. Kohl Young, Service Director.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

Big Star Hyundai responded

Thank you for your business and taking the time to share your feedback regarding your recent warranty experience. We are sorry to hear that you are not satisfied and understand your frustration. We want to be clear about the warranty process: Warranty claims coverage is ultimately determined by the vehicle manufacturer, not the dealership. If supported by sufficient evidence that it will be a covered repair, we submit the claim, and the manufacturer makes the decision on whether the repair is covered under the warranty policy. While we are bound by the manufacturer's decision, we certainly want to ensure that your case was handled completely and accurately. We would be happy to immediately investigate the details of your service visits and the specifics of the denied claims to confirm that nothing was missed during the process. Please contact me directly at kohly@bigstarhyundai.com with your VIN and contact information. We appreciate you bringing this to our attention and look forward to the opportunity to review your situation. Kohl Young, Service Director.

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.