Paul Davila
Paul Davila at Big Star Hyundai

Paul Davila

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.8
55 Reviews
4.8

55 Reviews

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55 Reviews of Paul Davila

June 06, 2025

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Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon

June 06, 2025

Dealership Rating
Employee Rating

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! More

by graceful0285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-Star review means a lot to the Big Star Team. We look forward to serving you again soon

June 05, 2025

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Employee Rating

The wait was not long. Employees were extremely courteous and professional. Service department is great! More

by KATEVERS56
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

Jun 05, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

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My routine oil change and tire rotation service on May 30th complete with video was done in a timely manner. Paul Divila was personable and answered any questions that I had. Although I had another appoin More

by ABAKER8916
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

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Oil change light wasn’t reset. Car not washed . Had to figure out how to get the light off on dash More

by tiffjr2002.tw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

May 22, 2025

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The dealership was very clean and provided plenty of snacks for their guests. My only complaint is about the wait time. More

by tomiajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

May 17, 2025

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Your service is very great. I give you 1520 stars and the people are awesome that help me especially with the videos oh my gosh y’all are so awesome thank you. I love you team H More

by sills.christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 16, 2025

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Exceptional service, I can always count on Big Star Hyundais master certified technician Eric Wilson to fix my car right the first time. Everytime. More

by E
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

May 06, 2025

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Employee Rating

Everytime I set an appointment for an oil change it takes them 3 hours. Appointments are useless. More

by Danfranktx
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

May 08, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We agree, that is too long for a simple oil change. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

May 01, 2025

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Employee Rating

I wasn't acknowledged when I walked in the service department but Paul was already assisting a customer. The girl next to him saw me and didn't offer to help. Until he was finished with his customer s More

by igar2006
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

May 01, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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