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Paul Davila
Paul Davila at Big Star Hyundai

Paul Davila

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.5
79 Reviews
4.5

79 Reviews

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79 Reviews of Paul Davila

January 11, 2026

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Great service, nice waiting area, friendly and professional service personnel. Fast service and explained everything. More

by EDMONDPECHT
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Recommend Dealer
Yes
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Jan 12, 2026

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 03, 2026

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Great despite a long wait. Easy to get scheduled and in for what I needed. More

by Jdmaye0318
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Jan 05, 2026

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 28, 2025

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I arrived at the dealership roughly 10 minutes after my appointment time. I was told that it would be 2.5 to 3 hours. It ended up being 2. I was told that if they didn't have the filter it could take 2 hou More

by Gerush7
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Dec 29, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 22, 2025

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Always good service. Great vehicle. Could not be happy with your dealership. Makes the wait OK. More

by CJBURNIGHT
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Service Time
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Recommend Dealer
Yes
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Dec 22, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Dec 22, 2025

CJBURNIGHT responded

You can have a beautiful facility, nice amenities, and even a good product, but it is and always will be your PEOPLE and how they interface with your customers that will make your business successful. And you as a business, you take care of your people and they will take care of you.

December 12, 2025

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Very good and straight forward The service was good and straightforward. I didn't wait as long as I did last time More

by Ashspur05
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Dec 15, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

December 08, 2025

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Very efficient . The car was taken in on time and service was completed in a timel More

by LIBOIRON
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Recommend Dealer
Yes
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Dec 10, 2025

Big Star Hyundai responded

We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

December 05, 2025

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I feel that making an appointment makes no difference. The wait was to long to get my car serviced. More

by Carmenrflores55
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience and the wait. That must have been frustrating. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 03, 2025

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Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More

by juliet010306
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Dec 04, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Dec 04, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 02, 2025

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Employee Rating

Big Star has the most polite and professional staff ever .Keep up the good work More

by RICHARD_MARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby , Dymond

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Dec 04, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 29, 2025

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Employee Rating

It's came a long way for a while I was considering switching to another dealership because the customer service was poor and felt very unorganized but now that has improved drastically my only complai More

by clint.loomer
Recommend Dealer
Yes

Other Employees Tagged: Paul Davila

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Dec 04, 2025

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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