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83 Reviews of Paul Davila
January 07, 2025
I am extremely disappointed with the service I received during my recent visit to your dealership. When I arrived, no one greeted me at my car. I then walked into the dealership, and still, no one acknowle during my recent visit to your dealership. When I arrived, no one greeted me at my car. I then walked into the dealership, and still, no one acknowledged me. After several minutes of waiting, a representative finally looked up and informed me that someone would be with me shortly. I usually work with Bryan, who is typically very helpful, but even he ignored me during this visit. When I was finally helped, the representative who assisted me was very dry, seemed annoyed, and lacked any sense of professionalism. He arranged a Lyft for me, and I left feeling completely unvalued as a customer. Later, when the representative called to inform me about the services my car required, I declined. His tone became even more irritated, as if my decision was an inconvenience to him. When I returned to collect my vehicle, it wasn’t ready out front. The representative offered to retrieve it, but by that point, I was so dissatisfied with the entire experience that I declined and simply wanted to leave. I travel a significant distance to have my car serviced at this dealership because it’s where I purchased my car. However, the lack of attention, friendliness, and professionalism I’ve encountered repeatedly is unacceptable. On multiple occasions, the representatives often seem uninterested in delivering quality customer service. The only saving grace has been Deedee, who has been helpful in addressing my concerns, but unfortunately, my visits are consistently marred by disappointing service. I truly hope you take feedback like this seriously and implement meaningful changes to improve the customer experience. If this level of service continues, I will take my business elsewhere. More
by MONSOON.02.RIDER
Verified CustomerOther Employees Tagged: Bryan Malave , Madison
January 05, 2025
Great service. Very quick and thorough. Never received the video from the shop but service rep walked me through the findings which was very helpful. Very quick and thorough. Never received the video from the shop but service rep walked me through the findings which was very helpful. More
by THEGONZALEZHOME2010
January 04, 2025
Big Star Hyundai has a Great service department, ask for Paul, he will get you in and out quickly. Paul, he will get you in and out quickly. More
by WISHART.DAVID
Other Employees Tagged: Adrian Chapa, Juan Vasquez, Steffy Hernandez, Bryan Malave, Jessica Harber , Kohl Young, zzKaleb zzChadwell
January 02, 2025
I have had my share of disappointments with Big Star Hyundai, but Paul was a blessing to work with. He made me feel heard. He kept me updated, and he didn't stop until the problem was solved. Hyundai, but Paul was a blessing to work with. He made me feel heard. He kept me updated, and he didn't stop until the problem was solved. More
by Lisa H.
Other Employees Tagged: I'd rather not.
December 31, 2024
They did a good job and checked all my fluids made sure my suv was good the buying process was good and smooth and easy as well! my suv was good the buying process was good and smooth and easy as well! More
by Lesliespetsittingservices77546@gmail.com
Other Employees Tagged: Sean Opersteny, Adrian Chapa, Juan Vasquez, Steffy Hernandez, Bryan Malave, Jessica Harber, Jimmy Kirby , Kohl Young, zzKaleb zzChadwell
December 30, 2024
Paul at Big Star Hyundai’s service department was fantastic! He was super friendly, informative, and took the time to explain everything clearly. Great customer service—highly recommend! Waiting 3 fantastic! He was super friendly, informative, and took the time to explain everything clearly. Great customer service—highly recommend! Waiting 3 hours for an oil change, now that was no bueno. But that wasn't his fault. More
by cdawn2500
