Paul Dyke | Page 2

Its refreshing to find as full service dealer that is honest and trustworthy. I received clear estimate information with follow up calls from my Service Writer Brandon Synder. The work was completed as honest and trustworthy. I received clear estimate information with follow up calls from my Service Writer Brandon Synder. The work was completed as promised and was perfect. This is the only service center that I will take any of my family's vehicles. More

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Super experience again with this dealership. Changed out my ride for a new Ford Ranger First class service from the Internet Director and their entire team. my ride for a new Ford Ranger First class service from the Internet Director and their entire team. More

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Drunk and loosing keys Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Garret who was super drunk and smelled like alcohol! Says easy financing available but No Easy Financing available. Meet with Paul xxxx and Clayton Leader and Paul said he doesn’t allow customers to insult his employees. When I wasn’t insulting anyone. Plus they spend 3k a month in lost keys More

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Bad call They have no idea what kind of cars come in and out. Bad call on my Ford Festa. Had to wait for over a week to get looked at. They said it was the t They have no idea what kind of cars come in and out. Bad call on my Ford Festa. Had to wait for over a week to get looked at. They said it was the transmission it was a oil light that needed to be reset. I went to Penskie and was done in a few seconds. I will never go there again to El Cajon for nothing. More

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LOW INTEGRITY LACK OF TRUST AND HONOR. Out of the 16 Years of vehicle purchases THIS HAS TO BE THE WORST DEALERSHIP. The art of the BAIT AND SWITCH is a learned and LACK OF TRUST AND HONOR. Out of the 16 Years of vehicle purchases THIS HAS TO BE THE WORST DEALERSHIP. The art of the BAIT AND SWITCH is a learned and trusted technique with their staff and managers alike. I purchased my 2016 Ford explorer Platinum from them on 1/21/2017 through Ron Allen as my salesman and Klayton Belden as the sales manager. Ron Allen was a really great guy to meet. OK, First It was a little concerning that they offered 14K below blue book on the first offer for my trade in. Absolute insult and a Display of ignorance off the get go. Once negotiations followed and I got them within my set number range that I had. We pursued with the purchase. Ron Allen had stated that it was a Demonstrator vehicle in which the Owner Paul leader’s wife had driven prior to being placed for sale on the lot. Sky Link and paint and fabric package they were going to include in this purchase. Great!!! Everything was going smooth. I get into Finance to consolidate the paperwork with Joshua Pratt. This is where the up sale came in. Was able to fight off the larger prices on warranty and service plans until the numbers kept falling. In which I then pulled the trigger on. Now paperwork signed and I’m out the door. Entire process took 12 minutes. Should have been my first concern at the quickness of this part to that I would then notice errors on what was an alleged trusted business transaction. Let’s get back to this part later. He was able to recoup some loss. Once I got the vehicle home to show my friend I lifted the hood to display the Ecoboost engine. To my shock. The engine had NO ENGINE COVER on it (See attached pics). Must have been cannibalized to place on another vehicle. Along with a primer deep gouge on the lift gate. Also included in this lovely sale was Mrs. Paul leaders (Owners Wife) CD collection and personal paperwork in the console and storage tray. Along with their home garage door opener. Once I did a closer look at the car, it had never even been cleaned they literally rinsed it off and slapped armor all on the tires. Literally pushed out the door. Another number sold, on to the next soul. A few days later I had a few fuses blow out that limited some options, in which I had replaced. Now about 10 days later I get a ticket in the mail saying my trade in vehicle (Mercedes) was downtown San Diego and had received a parking ticket. Expired Meter. (See pic) I took that ticket directly to El Cajon the next day and Klayton Belden (Owners Grandson) states he had just gotten the ticket and paid it online. 11 days after the fact. Have to love the Sketchiness of the Grandson joy riding the trade in. Get ticket and forget it. Now back to the paperwork….. So then something told me to screen back through the paperwork to see if they tried any other tricks…SURPRISE!!!! They had charged me for the SkyLink , paint and fabric protection NOT saving me $1,394.00 as stated by Ron Allen. And there was the Recoup of money. In which my SkyLink was never activated as well. Best $795.00 spent, right. Death by 1,000 paper cuts. This entire experience has been very disappointing and amateur on all levels Possible. I should have checked Yelp and dealer rater prior to my Business here. It shows a terrible track record to this trend and many others. It concerns me how Paul Dyke and Bobby Morales still hold management positions at El Cajon Ford with the blatant loss of customer fidelity displayed online media. I bought one of their top model vehicles. Imagine if you buy a standard or mid-level vehicle from them. SCARY to think about that experience. Try Kearney Pearson FORD. Their reviews are a lot higher and seem to display integrity. **UPDATE** I contacted Bobby Morales, Internet Director and he worked with me to refund my service plans and Paint and Fabric package. He expressed his apologies and I kept the extended warranty due to being transferable within any Ford service center. But happy to cut strings with El Cajon Ford and moving on. More

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Excellent Purchase Experience I would highly recommend El Cajon Ford for quality sales people on up the ladder to the Sales Manager. John Banner and his co-worker Savana helped us I would highly recommend El Cajon Ford for quality sales people on up the ladder to the Sales Manager. John Banner and his co-worker Savana helped us with our order for a 2015 Ford Mustang GT and made the experience an enjoyable one. Though it took some time to have the car built and delivered to the dealership, John and Savana kept us informed of each step in the process. They are quality people and an asset to the dealership. This was my first purchase at El Cajon Ford and and I will continue to purchase from this dealership in the future. More

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