Dealer Reviews
Cars for Sale
Dealer Log In
Paul Gomez
104 Reviews
Employee Video
104 Reviews
Write a Review
104 Reviews of Paul Gomez
Verified Customer
November 15, 2025
Paul is awesome! !! Very friendly and communicative. Made the whole process easy for me. Would recommend anyone to come see him at Kia in Plano. !! Very friendly and communicative. Made the whole process easy for me. Would recommend anyone to come see him at Kia in Plano. More
by maciel.maribel281
November 08, 2025
Paul Gomez is my first and foremost choice for my service. He is considerate, thorough and efficient. He keeps me updated throughout the process. The service department at Central Kia is my main reas service. He is considerate, thorough and efficient. He keeps me updated throughout the process. The service department at Central Kia is my main reason for choosing them. More
by dreamseaker01
Other Employees Tagged: John Nassiff-sales, Emily Bradbury-Service manager
November 05, 2025
Paul Gomez and his team provide exceptional customer service. Knowledgeable, thorough, friendly professional and always going that extra mile so both the client and vehicle are taken care of; thus both service. Knowledgeable, thorough, friendly professional and always going that extra mile so both the client and vehicle are taken care of; thus both leave happy. More
by Ctbispe
July 21, 2025
On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More
by joesiar
Other Employees Tagged: Bryan Bauer, Norman Hunt, Bryan Jackson, Kassean Jackson, Vinny Khatib, Edher Maltos, Jeff Nixon
