The team at Flemington made the entire process smooth and enjoyable. I couldn't have asked for a better induction into the Infiniti family. Love my new car, and happy to know I'm in good hands moving forward as well!
"Easy As Pie!"
I was originally in the search for a pre-owned car to replace my wife's car. I called this dealership to investigate the CPO warranty coverage for one of the cars I was interested in. I spoke with Dawn Taylor and she not only answered my question but also helped find a car that fit what I was looking for. After explaining what I was trying to achieve, she recommended looking into leasing a new car that would give me a full new warranty. I am not new to leasing but hadn't thought about it. She not only explained the benefits of how a lease would help me but also found a car that matched the equipment that I wanted. With the help of Steve Kiley, the General Manager, they were able to put the pricing $20/mth below my desired budget with absolutely NO HAGGLING!!! This was a huge deal being a family of 5 trying to stay frugal!! Not only that but they also gave me $3000 more for my trade than another dealership that I shopped prior. I felt that they were truly giving me a good and honest deal, and were trying to just help me out. David Younan, the finance manager, made the paperwork process easy to understand and QUICK! There was no pressure to buy anything extra, as other dealerships tend to do. He explained all the available options and was even willing to find more cost effective options that still offered good coverage, to help reduce cost to me. That proves the point of them truly wanting to help not just sell. This dealership has a great team and I would highly recommend anyone looking for a vehicle to contact them!
I keep purchasing an Infiniti and returning to Flemington Infiniti for my personal and company car purchases. The service is the absolute best in both the sales department and the service departments.
"Superior Service- Bell58"
From start to finish my service advisor Ed Shoe was nothing short of being truly exceptional. All my concerns and worries were put to rest as soon as Ed sat down with me. Even though It was a last-minute appointment they had a car all ready for me to take as I left my vehicle in for service. The next day all the issues I was having were resolved and they even left my car squeaky clean! I wouldn't have my car serviced anywhere else. ;)
"Above and beyond"
I consistently receive above and beyond service from the team at Flemington Infiniti.
Paul Hickman's customer service is exceptional. Paul and Ed provide immediate attention and support in all my dealings with them. They are extremely knowledgeable. I can't say enough positive things about them. The service provided is honest, quick, helpful and friendly.
I also want to acknowledge the professionalism and positive interactions with Cindee and Rob.
I also wandered into the showroom and received a gracious welcome and requested information from Rob Presuto.
Thanks so much to the service team at Flemington Infiniti!
"THIS IS WHY YOU BUY YOUR CAR FROM HERE:"
- Evan C
These guys are so consistently Excellent. Everytime, in all of my dealings with them..
This time I writing about the Service Department. But Excellence is pervasive throughout the entire Organization.
I like to be greeted in a positive manner. - I like to be treated like an important customer. I like Prompt service and accurate information.
This is what you get from this Flemington team along with Great Positive Attitudes.
I won't Buy or Lease -(my wife and I have done both) from anywhere else.
Do your business here. I tell that to EVERYONE that I talk to about cars.
Their performance speaks to Great Management; Getting the Right People on board: Everyone being Well Trained, and Motivated to Perform; And the Corporate Culture of Excellence - having High Moral and "Can Do" Attitude.
Sunday night in a bad rain storm I noticed water coming in and drenching my car. My salesman was able to get me in first thing Monday morning to have it looked at. The service department was able to determine the problem and fix it on the spot.
I am grateful that it was an easy fix and reasonably priced.
Thank you to everyone @ Infiniti who made this an quick and easy fix:)
"Excellent Customer Service Experience - M37x"
My compliments to Rob Heyducek and his service department at Flemington Infiniti. Rob scheduled my M37x immediately for a problem analysis. My Customer Service Rep, Paul Hickman, was knowledgeable, personable and very responsive. My Service Technician, Ed Lauer, impressed me on the test drive. He knew what was wrong right away, took the car into the shop and fixed it.
This is a top-notch service department, and Infiniti is a terrific quality vehicle. Thank you!
"A+ Customer Service"
Thank you all for your excellent customer service! These days I find it difficult to have a "go-to" place for just about anything in life. Times have changed and most businesses do not value their customers anymore. However, in all the years I have been a customer of the Flemington family of dealers, specifically Nissan and now Infiniti, I tell everyone that you guys are my "go-to".
Thanks for everything! Keep up the excellent work!
"Excellent Service Department! They truly care about their..."
Excellent Service Department! They truly care about their customers and go above and beyond. The entire experience was great!
Paul and Ed take the time to make sure everything is perfect. Thomas and Mike in Sales continue to stay in touch and make sure we’re happy!