Paul Horne

I am very disappointed with my experience at coggin Ford service department. I set an appointment and brought my truck in for intermittent stalling issues. $158 later I was told 100%, it was because of my catalytic converter and it needed replaced. I replaced my catalytic converter just to have the truck break down and stall again 2 months later. I brought the truck back in with an appointment at 9:00 a.m. on a Monday morning. my plan was to wait but I was told they had a backlog from Saturday and they probably couldn't get to it until the afternoon. I was called at 3:00 that afternoon being told they couldn't find anything wrong with my truck but again I was charged with a service fee. I used my truck to make a living and I'm all over the town and now I'm afraid to drive it. I asked him if they would keep my truck until they can find the problem and give me a loaner so I can continue to work with no response back. I don't feel that it was fair that I was charged when they didn't figure out the problem. they claim they have stated the art computer system and service bays but if the Ford dealer can't find out what's wrong then what do I do. they claim they tried as hard as they could but couldn't copy the problem which makes me feel like I'm being called a liar. Now I'm in a serious situation needing to work. I will never go back

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I've done business three times at the service department, all three were awful. Either they don't fix the problem or repair the wrong part. And don't bother scheduling an oil change or you'll be waiting for two hours. Why do they they offer reservations if they don't take in your car in the shop until you've been waiting an hour. Don't ask Lou, he'll just blame the call center in Georgia. Absolutely terrible customer service.

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Several times In the past I haven't had a good experience at this dealership especially with their service department, but I tried them again and WOW I was really surprised. Not sure what happened but it was a great experience and they finally acted like they gave a SH__. Everyone was very helpful and concerned and the vehicle diagnosis was quick. Thanks Rob

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Ken got my car done in less than an hour for a recall today. He is always the best to work with. Thank you Ken

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Very pleased with the service and recommended service needs from Ken Thompson. Very professional and I will continue doing business with this organization. Thank you.

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Brought new Ford F-150 in for a recall got an oil change instead and now my truck is leaking oil and they curb checked my rim. Last time they broke my passenger side mirror.

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Worst experience of my life and I am currently still dealing with them 40 days laters. They messed up all my paperwork and lost my down payments and treated me like I will illegal immigrant. Very sad they way they treat people. They sold us a truck that had issues 1 hour after driving off with it. Then it sat in and out of their shop for over a month. No one reached out to us. They did not give us our car back to drive until the car sold us was fixed. Very sad situation. They still gave not financed our truck. Please be aware that you have no way to prove yourself to crooked people.

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Got a text message to schedule my recall I came in and the parts we're not available for the after my truck was in the shop all day. I am not sure why I drove all the way from St Augustine to Arlington when the part was not in? I could not get a service advisor to call me back. I was informed by the service desk that only my service advisor who was off could help me or tell me the status of my vehicle? This was the second time I took my vehicle to have the recall completed. Looks like I will be back for a third time very frustrated! I asked to speak to a service manager got put to voice mail and never got a return call. I actually thought if I purchased a vehicle from this dealership I would get good service?

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The service dept. is always great and the advisor Ken Thompson keeps me informed of the amount of time and helps with any issues that may arise. The new manager Boyd Zimmer is great as well.

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I always get great service at Coggin Ford. Gamble Pitts gave great customer service. I had a long wait, but Gamble made it right. Thanks!

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