Paul Jones | Page 2

Got me the best deal possible in the vehicle I requested. They did everything to accommodate my needs They did everything to accommodate my needs More

by Powell.petagaye Verified Customer Verified Customer

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NEVER BUY HERE. A dishonest and exhausting 6-hour nightmare. I would never buy from this dealership. This was, without a doubt, the worst car-buying experience I A dishonest and exhausting 6-hour nightmare. I would never buy from this dealership. This was, without a doubt, the worst car-buying experience I have ever had. The trouble started during the negotiation for a new Toyota RAV4 XLE Premium. I was very clear from the beginning: I wanted an "Out-the-Door" (OTD) price because I did not want any surprises. We finally agreed on a price, but once I was sent to the finance office, the tactics changed. The first finance manager tried to pressure me into buying dealership insurance/protection packages. I politely declined all four options. Then, a second finance manager came in and told me that if I didn’t buy the insurance, they wouldn’t honor the price we had already agreed upon. This is classic "bait and switch" behavior. To make matters worse, the process took 6 hours. I was there with my 7-year-old son; we missed lunch and were never even offered a bottle of water (we had to survive on the showroom popcorn). To top it all off, as I was leaving—clearly upset—the finance manager stood by the door and muttered "get out of here" under his breath. Completely unprofessional, dishonest, and disrespectful. Save yourself the headache and go elsewhere. More

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I had a wonderful experience with Paul. He was helpful even when I didn’t know exactly what I wanted. He stayed patient, answered every question, and made sure I left feeling confident with He was helpful even when I didn’t know exactly what I wanted. He stayed patient, answered every question, and made sure I left feeling confident with my purchase. Excellent customer service — thank you, Paul! More

by Stephie G Verified Customer Verified Customer

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Great selection of cars. Kind, dedicated helpful and compassionate staff. Easy process to select and purchase a car. Friendly customer service. Kind, dedicated helpful and compassionate staff. Easy process to select and purchase a car. Friendly customer service. More

by cmreidy Verified Customer Verified Customer

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Paul was extremely friendly and helpful. He helped me trade in my older car for a new one. I have been an Al Hendrickson customer for years He helped me trade in my older car for a new one. I have been an Al Hendrickson customer for years More

by BABS_RACHELLS Verified Customer Verified Customer

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Paul was amazing! ! Very honest and patient. Thank you for all your help. I will see you soon. ! Very honest and patient. Thank you for all your help. I will see you soon. More

by jaminebrice1 Verified Customer Verified Customer

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Very professional and welcoming. It makes you feel like you want to go back It's a wonderful experience bring in an environment where the energy feels clean and caring It makes you feel like you want to go back It's a wonderful experience bring in an environment where the energy feels clean and caring More

by empressrmiller Verified Customer Verified Customer

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Everyone was a please to deal with and overall had a great experience with this car purchase great experience with this car purchase More

by dan2574 Verified Customer Verified Customer

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My encounter with Paul Jones and Lorence Lewis was quite professional and courteous. They made me feel welcome and even forgot that I was about to spend money that I did not have. They responded to my quest professional and courteous. They made me feel welcome and even forgot that I was about to spend money that I did not have. They responded to my questions well and provided excellent advice. More

by GEORGIADALEY Verified Customer Verified Customer

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Paul was very patient and courteous. He made the transaction effortless. He was transparent and made me a great deal He made the transaction effortless. He was transparent and made me a great deal More

by DONNABROWN33 Verified Customer Verified Customer

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