Paul Levin | Page 31

On May 30th we purchased a car from Robert Brogden and traded in a vehicle for $20,000. We knew the vehicle was too big for our needs and said this, but was reassured that they have a 90 day money back gu traded in a vehicle for $20,000. We knew the vehicle was too big for our needs and said this, but was reassured that they have a 90 day money back guarantee and we could bring it back if we weren’t happy. We texted our salesmen that night and said we were not happy and wanted something smaller and more affordable. We came back on June 2nd. The first transaction we were told we needed all the warranties, but that all warranties were refundable and we could cancel at anytime and get our money back. Since we brought the vehicle back we asked for these to be refunded and were then told about $1500 was non-refundable. The business did trade us out for the new vehicle, however they told us the new vehicle would have a slight market adjustment. The only paper they showed us to go over price had a lot of different numbers with the trade in and was very confusing. I tried to ask questions and was told we would go over the final numbers with the finance person. With the finance person we stated we wanted no warranties and on the computer it had around $41,000 at this point. Therefore we thought without wanting warranties we would be at around $39,000. We were trying to finish quickly as we had our two young children. We felt the finance individual continued to distract by telling stories of individuals he knew in the military and not answering questions. We were given all documents on a zip drive and when we got home we pulled them up to see we had been charged $49,900. The vehicle we purchased was advertised online for $45,133 with certain rebates and without at $48,075. We were told there would be a slight market adjustment and we should have asked a lot more questions, but we did not think their market adjustment would be $6,000. They sold the car for $53,845, not at all for the advertised price and were not transparent. We did try to resolve finding out we were again charged for more warranties, but feel they should honor the advertised price. More

by DBULEN Verified Customer Verified Customer

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My salesman Levi was very helpful with my purchase and building a new Acadia SLT. The manager was very helpful with helping me with my trade in for a price range I was comfortable with. Terry in financi building a new Acadia SLT. The manager was very helpful with helping me with my trade in for a price range I was comfortable with. Terry in financial department was able to run my application for loan easily and quickly. More

by SCHELLALS68 Verified Customer Verified Customer

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Worst experience. Don't do business with these people. They'll sell you something they don't have and give you the runaround about getting it. Bought a truck 3 months Don't do business with these people. They'll sell you something they don't have and give you the runaround about getting it. Bought a truck 3 months before they actually had it. Made 2 payments on something I didn't have and received no compensation. More

by bigduff17 Verified Customer Verified Customer

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Personable, friendly, trustworthy, relatable, knowledgeable and was quick to get me out and back to work knowledgeable and was quick to get me out and back to work More

by Scott.Jones Verified Customer Verified Customer

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Great dealership, excellent staff, good pricing and very honest and easy transaction! I love my new car!! honest and easy transaction! I love my new car!! More

by MMORRISON239 Verified Customer Verified Customer

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I found Tim & Paul -Responsive, Willing to make a deal. Friendly. Able to communicate well. Friendly. Able to communicate well. More

by russmccort Verified Customer Verified Customer

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I wanted a car that was just out of my price range. Everyone worked to make sure I got in the car I wanted! Everyone worked to make sure I got in the car I wanted! More

by KATHERINENYOUNG521 Verified Customer Verified Customer

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Amazing! !! The entire staff is friendly and so helpful! I love my 22 Yukon and will only be calling Jason for my future needs. !! The entire staff is friendly and so helpful! I love my 22 Yukon and will only be calling Jason for my future needs. More

by ALEISHA FOTO Verified Customer Verified Customer

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Answered all my questions, dealt with a problem right away, and stayed in touch to insure everything went smoothly. away, and stayed in touch to insure everything went smoothly. More

by HOCKMANDM Verified Customer Verified Customer

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We had a good experience the salesman was patient and the dealership was able to make a deal happen within our needs. dealership was able to make a deal happen within our needs. More

by COBBLERS05 Verified Customer Verified Customer

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